Customer Support Analyst – Us Remote Jobs

Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience

This role is remote from anywhere in the United States.

Bachelor's degree, or equivalent work experience

Testing experience in IT and UAT.

Experience with functional, end to end, regression, and smoke testing.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Manage the requirements change process to ensure traceability and alignment with departmental processes and tools

Experience analyzing user or business requirements and documenting them

Ensure effective communication of business and functional requirements to the project team and stakeholders

Provide quality control review of configurations implemented by others to verify alignment with SOPs and requirements

Highly effective in the use of interviews to uncover fundamental business requirements

Ability to quickly become proficient in new systems, including the ability to represent system capabilities via demonstration

BA/BS degree in Finance, Statistics, Supply Chain, Engineering Management, Economics or Business Data Analytics required. Graduate level preferred.

Offer comprehensive benefits globally (PB Live Well)

5+ years of experience in data modeling, reporting, and analysis, working closely with business stakeholders.

Knowledge of Statistical methods and models.

Strong written and verbal communication skills.

Offer an inclusive environment that encourages diverse perspectives and ideas

Plenty of opportunities for skill-building and shaping the direction of the program

Collaborate with the Customer Success team to understand client needs and manage end-to-end survey projects

Minimum of two years of experience with quantitative research in a professional or academic context

Native-level English proficiency and excellent writing skills

Opportunity to work with a mission-driven startup focused on improving life in cities

Chance to leverage data and technology to tackle real-world challenges

Proven experience collaborating with Fraud, Risk, Compliance Product, and Customer Experience teams

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Partner closely with business leaders to create and enable analytics around how Zip attracts, engages, and retains customers

Proactively identify optimization areas and data-based recommendations for Zip’s business across all business functions

Build and maintain data analytics dashboards and other tools (Alation, Tableau, Amplitude) to answer critical business questions

Bring a strong track record of analytics enablement to companies with a focus on fintech

Develop and maintain information for knowledge base.

2+ years of professional support experience

Strong problem resolution and analytical skills required

Experience with Windows O/S environment along with IIS and SQL may be required.

Hands on, friendly and awesome team to be apart of that offer a high level of respect for one another!

Great resume builder – gain experience with a Fortune 15 company

1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus

Document and contract preparation and management.

Skills and Experience needed for success in this role:

Customer advocate that offers solutions and ensure customer retention.

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.

Exceptional communication and presentation skills

2+ years of work experience in any field

Excellent verbal and written communication skills with a customer service ethic

A robust desire to learn new skills and grow professionally

Ability to work from home (Quiet environment, reliable power and internet)

Specific knowledge of Windows and other Microsoft products

Previous IT or call center experience

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English is essential

You must be living in the US for a minimum of 1 year

Has any iOS device with the latest iOS version

Apple user - Your email address must be associated with an Apple ID

1-2 years of experience working with project management, accounting, and/or research.

Excellent at time management. You don’t waste time on frivolous activities.

Sales tax experience is a plus, but not required.

Bachelor's Degree or relevant work experience.

Experience and comfort in delving into complex data within spreadsheets.

Eager to learn new skills and technologies. Great at researching (and understanding) complex information.

Experience with enterprise information security data management - SIEM experience

Programming and scripting skills - proficient knowledge of Powershell

Acknowledge and satisfy inbound customer requests and interact with customers through various mediums

Actively research emerging Indicators of Compromise/Attack, exploits and vulnerabilities with the intent of operationalizing findings to better protect our customers

Excellent troubleshooting and analytical skills, with proven ability to think outside the box

Customer service-oriented with strong written and verbal communication skills

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English is essential

You must be living in the US for a minimum of 1 year

Has any iOS device with the latest iOS version

Apple user - Your email address must be associated with an Apple ID

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English & German is essential

You must be living in the US for a minimum of 1 year

IOS device owner & user

Apple user - Your email address must be associated with an Apple ID

Experience in end-to-end Project implementation/devops in one or multiple Oracle financial areas ( RMCS, Account Receivables, Advance collection, GL) is preferred.

Excellent Interpersonal & communication skills, detail oriented and a self-starter

Bachelor's degree with 4+ years of professional experience

Scope of Responsibilities / Expectations

This role can be remote anywhere in the US.

Research new technologies and implement them to make business processes and interactions easier for users

Work closely with the account management team to maintain a continuous knowledge of accounts.

Excellent time management, project management, and organizational skills

Experience and knowledge in Zendesk and Jira is a plus

Skills and Experience needed for success in this role:

Utilize internal tracking tools to manage issues between customers, sales, support, and engineering

Provide recommendations to your leadership team about how to improve customer experience

Strong communications skills in writing, speaking, communicating and time management skills

Some working knowledge of SQL skills set preferred (e.g. Oracle)

Specialist Business Analyst - Adverse Event Receipt Management

Responsible for authoring validation artifacts such as requirements, design, and architectural specifications

Manage MSP teams ensuring operational excellence, continuous improvements, and adherence to Amgen’s ITIL processes

5 years of experience in health and/or life sciences and Information Technology as a Business Analyst

Presentation skills to present to management and customers

Bachelor's degree or equivalent combination of education and experience

Facilitates meetings with clients to gather and document requirements and explore potential solutions.

Experience working with the interface of information technology with functional groups within an organization

Experience working with business processes and re-engineering

Experience working with computer programming concepts and basic language

Program Data Analyst Experience, Education, Skills, Abilities requested:

Outlook workflow management, distribute workload where necessary.

Bachelor’s Degree in Business or Finance from an accredited institution and 4 years’ experience in executive administrative support.

Assists in training standardized reporting requirements, including creating templates and training documents.

Performs data entry and analysis.

Excellent communication skills both orally and in writing is a must.

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication