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Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-06-06 |
Posted at | 1 year ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
- Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
- Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
- Minimum of 2+ years of combined education, work and/or volunteer experience
- Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST including the flexibility to work occasional overtime given the business need
- High School Diploma / GED (or higher) OR equivalent work experience
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Sales or account management experience
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Reside within the state of New York
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