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Customer Service Clerk Jobs
Recruited by City of Houston 1 year ago Address Houston, TX, United States

Customer Service Clerk Jobs

Company

City of Houston, TX
Address , Houston, 77002, Tx
Employment type FULL_TIME
Salary $17.79 - $21.15 an hour
Expires 2023-07-17
Posted at 11 months ago
Job Description
POSITION OVERVIEW
Accepting Applications From: ALL PERSONS INTERESTED
Division: Community Health Services - Area B
Section: Immunizations Bureau
Location: 8504 Schuller Rd. – Northside Health Center
Workdays & Hours: Mon.9am-6pm Tues.-Fri. 8am-5pm Nights and Weekends)*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health Department provides traditional public health services and seeks to use innovative methods to meet the community's present and future needs. Our mission is to work in partnership with the community to promote and protect the health and social well-being of all Houstonians. HHD is now the first health department in Texas and the second in a large U.S. city to earn national accreditation.
The Houston Health Department is currently searching for an energetic and skilled candidate to fill the Customer Service Clerk position to perform the following duties:
  • Performs basic research and gathers necessary information to resolve routine customer
problems and respond to inquiries via mail, telephone, e-mail and personal contact.
  • Refers non-routine problems to supervisor.
  • Communicates findings to customers.
  • Receives and verifies completeness and accuracy of requests from customers; processes
  • Performs data entry activities to update customer records within authorized limits.
requests and work orders utilizing a computer terminal and/or tracking system.
  • Provides information about City services, ordinances, policies, procedures and pricing.
  • May act as a backup to a customer service section and an administrative support section.
  • May process work orders/requests and make changes to update customer account
information.
  • May gather or collect information to generate reports, activity logs, etc.
  • Performs other duties as assigned.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and /or light lifting of materials of up to 10 pounds.
MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.
MINIMUM LICENSE REQUIREMENTS
None.

PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
  • Excellent written, oral, presentation, facilitation and interpersonal skills
  • Ability to handle and prioritize multiple, diverse assignments
  • Proficiency with Microsoft Office programs and other basic email and web software
  • Bilingual (English/Spanish), the ability to speak, read, and write fluently in English and Spanish
GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
The selection process will involve application review and/or interview.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 10
SALARY INFORMATION
GENERAL FUNDED
Grant positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.
If you need special services or accommodations, call (832-393-4888). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.


Agency
City of Houston
Address

901 Bagby St
Houston, Texas, 77002

Website
https://www.houstontx.gov/