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Related keywords
- REMOTE WFH DATA ANALYST
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- Data Entry Customer Service
- Customer Service And Data Entry
- WFH DATA ENTRY
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- Customer Service Representative remote
- Data Entry And Customer Service Representative
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Wfh Remote Customer Service/Data Entry Representative
Company | Union Public Service Commission( UPSC ) |
Address | Houston, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-07-14 |
Posted at | 10 months ago |
Responsibilities
- Responds to customer inquiries (written, verbal and electronic) regarding benefits, participating doctors and eligibility.
- Analyze claim problems and take appropriate action to ensure that the proper claim payment is made. Provide necessary follow-up and initiate correspondence.
- Keep informed of benefit changes, new group enrollment and group terminations.
- Actively seek refunds (collection) when necessary.
- Two years of call center, and/or insurance industry experience preferred.
- Effective communication skills, both written and verbal are required. Constant communication with the public and internal departments. Speaking voice must be clear and articulate.
- Must have comprehensive understanding of various screens and transactions utilized in claims processing, eligibility functions, benefit programs and provider information; including thorough understanding of dental procedures and benefit determination.
- High School diploma or equivalent required.
- Proven subscription to the company's core values of integrity, trust and respect, innovation, stewardship, excellence and celebration.
- Ability to operate a PC and calculator to compute claim benefits. Ability to data-enter information via PC keyboard.
- Three years dental industry experience required.
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