Customer Service Operations Coordinator/Manager

Job Title: Customer Service Operations Coordinator/Manager

Duration: 1 year contract with possible extension/conversion

Location: Irving, TX (Hybrid; 3x a week onsite)

:

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams

• Provide oversight of the Business-Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency, and accuracy

• Support functional operating routines, including agenda planning, materials, and minutes for staff meetings, operating reviews, and program updates

• Maintain and publish calendar of all organizational events and deliverables. Actively oversee completion and quality of deliverables.

• Plan, execute and, oversee team culture routines including town halls, roundtables, coffee hours, new hire orientation, skip levels, mentorship programs

• Coordinate business unit and regional plans including distribution and sharing of materials to corresponding staff and chief risk & control officers and staff.

• Partner with businesses, regions, and GPA to draft prepare talking points and presentations, organization changes, staff announcements

• Proven ability to work in a team of diverse skill sets and cultures

• Proven ability to work in high-pressure, time-sensitive environments

• Consistently demonstrate clear and concise written and verbal communication with a strength in presentation design

• Ability to write clearly and concisely

• Digital publishing capabilities

• Presentation skills