Customer Service Representative - Remote | Wfh

Are you a friendly and customer-focused professional seeking a rewarding career in customer service? We invite you to join our team as a Remote Customer Service Representative in Austin, Texas, offering you the opportunity to provide vital assistance to Medicaid providers and clients.
Position Overview
As a Remote Customer Service Representative, you will be an essential part of our team, assisting Medicaid providers and clients with inquiries related to eligibility, medical claims status, and program-related questions. You'll play a crucial role in resolving issues, ensuring that each interaction is handled with the utmost courtesy and efficiency.
Key Responsibilities
Respond to phone inquiries promptly, providing clear and concise information.
Document all interactions accurately in online logs.
Transfer callers to other Call Center units when necessary.
Maintain individual performance standards.
Perform other duties as assigned by management.
Requirements
Availability for any 8-hour shift between 7 am to 7 pm.
Flexibility during the first 90 days to accommodate scheduling requests.
Strong communication and problem-solving skills.
Exceptional attendance and performance.
Location: Austin, TX preferred. Remote work is subject to business needs and performance and may change to onsite in the future.
About
For over 30 years, a trusted name in workforce management services, has been dedicated to delivering strategic solutions to businesses of all sizes across various industries. We pride ourselves on our commitment to matching the right candidate with the right position, fostering successful partnerships between our clients and candidates.
As a privately-owned business headquartered in Irving, Texas, with over 2,000 employees working in 40+ states, we support clients both nationally and internationally. Visit our website at [Company Website] to explore more career opportunities.
Join The MMC Team
Begin your career journey today! Apply to become a part of the company team and contribute to our mission of providing exceptional customer service. We are an equal opportunity employer, and we value diversity in our workforce.
The company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
Salary: $ 20.00 Per Hour