Customer Service Clerk I

Position Overview:

Perform specialized clerical, customer service, fiscal and record-keeping work related to operations of a court’s division. Employees perform a wide range of duties and are required to be cross trained to learn and fulfill the requirements of the job. All employees must be able to attend court and satisfactorily perform the tasks associated with the assigned proceeding. All employees must be able to assist at the counter and answer the court designated phone calls. Applies knowledge of basic and commonly used work methods and techniques to perform routine work while learning to perform the full range of related tasks in the work unit.

Essential Job Functions:

The following duties are normal and expected for these positions. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties as required or as assigned.

• Process incoming and outgoing mail and make deliveries and pick-ups to other agencies.
• Prepare for and hold auctions for foreclosure cases.
• Receive, review and process court documents in the case maintenance system through e filing and the mail.
• Attend court to coordinate and assist in courtroom proceedings; accurately record case dispositions, court orders, continuances, and costs assessed in court proceedings.
• Provide information to the public about the Clerk's programs and services; answer customer questions at the counter and over the telephone related to court status, driver license status, court dates and options.
• Prepare documents as required by law.
• Ability to tolerate exposure to evidence and testimony, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors, sexually explicit materials, defendants, and witnesses who may potentially be verbally offensive.
• Balance daily receipts to monies received and perform bank deposit activities as assigned.
• Process various payments for fees, fines, and charges assessed.
• Physically show up for work and provide services as outlined in the
• Swear in witnesses in the courtroom and customers at the counter.
• Back-scan case files into the case maintenance system.
• Work independently in the absence of supervision.
• Organize, plan, and prioritize work.
• Provide optimal customer service to internal and external customers.
• Enter new cases into the case maintenance system.
• Work under pressure with specific timelines and mandated state and/or agency standard.

Job Requirements:

Education and Experience:

• High School Diploma or GED required
• Minimum of 6 months – 1 year of clerical, customer service, banking, paralegal, criminal justice, or other related work experience.

Performance Aptitudes:

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives. Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures. Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

Additional Functions:

Follow Clerk of Courts Rules, Regulations, Policies and Procedures:

• Follow confidentiality and code of ethics policies.
• Act, dress and behave in a professional manner to reflect a positive image of the Clerk's Office.
• Relate appropriately to persons of diverse ages and backgrounds.
• Gain and apply knowledge, conform with, and abide by all department rules, regulations, policies, work procedures, and instructions.
• Demonstrate tact, sensitivity, and diplomacy even in stressful situations.
• Develop and maintain effective working relationships with internal and external customers.

Communication Skills (Oral, Writing, Listening, Understanding and Processing)

• Respond promptly when returning telephone calls and replying to correspondence.
• Understand and follow oral and written instructions, written sentences, and paragraphs in work related documents.
• Maintain close attention to details. Prepare accurate messages.
• Use complete English sentences, proper grammar, and paragraphs to correctly organize and convey information both orally and in writing by telephone and in person.

Computer and Office Equipment Skills

• Proficiency in Microsoft Word, Excel, and other court-related software programs as necessary.Operate a variety of office equipment including computers with a keyboard, printer, scanner, fax machine, copying machine, telephones, and calculator.

• Access, input and retrieve information from a computer at an acceptable rate of speed and accuracy.
• Accurately utilize and quickly adapt to department/agency software programs.
• Use calculator/numeric keyboard to add, subtract, multiply and divide whole numbers, decimals, and percentages, enter data, and make calculations.

Cash Transaction Skills

• Office procedures, methods, and equipment.
• Properly handle and balance cash and financial transactions.
• Reconcile differences in cash and receipts.
• Receive payments and make change with accuracy and speed.
• Cashiering operations, collection documentation and procedures.

Additional Information:

A Public record includes information that is recorded and stored by a government agency, which a member of the public has a right to access and review. Records can be in tangible forms, such as paper, photographs, and maps, or stored on electronic media, such as CDs, DVDs and computer databases. On occasion, your picture may be taken and used in agency publications or your records may be requested for review. All government records are public unless you or the record is exempt by Florida Statute Chapter 119.0713.

ADA Compliance:

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of lightweight (5-10 pounds). Tasks may involve extended periods at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Job Type: Full-time

Pay: From $39,798.00 per year

Benefits:

• Health insurance
• Vision insurance
• Paid time off
• Dental insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Naples, FL 34112: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person