Customer Service Representative - 1020 - Remote | Wfh

Are you looking for a dynamic and rewarding role that allows you to make a difference in people's lives? If so, we have the perfect position for you! We are currently seeking a passionate and dedicated Customer Service Representative to join our team and become a vital part of our fast-paced call center environment.
Responsibilities
As a Customer Service Representative, you will be the friendly voice on the other end of the line, providing exceptional support to our valued clients and agents. Your key responsibilities will include:
Engaging with customers, answering their inquiries, and resolving issues with efficiency and professionalism.
Building strong relationships with clients and agents, ensuring their satisfaction and trust in our services.
Handling complex service requests and processing payments to ensure smooth transactions.
Processing various insurance-related tasks, such as billing requests, policy changes, form submissions, and more.
Required Skills And Qualifications
We believe that the right person for this role possesses a combination of skills and experiences that include:
A minimum of 3 years of proven experience in Customer Service, showcasing your exceptional interpersonal skills.
Ideally, you have at least 1 year of experience in accounting, which gives you an edge in handling financial matters.
Previous exposure to the insurance industry or call center environment, demonstrating your adaptability to our field.
Fluency in Spanish is a plus, as we value diversity and aim to better serve our diverse customer base.
Proficiency in Microsoft Word and Excel, ensuring you can navigate through our technology with ease.
Outstanding written and verbal communication skills, enabling you to communicate effectively with customers and colleagues.
Excellent data entry skills and attention to detail, ensuring accuracy in your work.
The ability to organize and prioritize tasks efficiently, even in a busy environment.
Flexibility in your schedule, with a willingness to occasionally work overtime to meet our customers' needs.
An Associate's degree in business or a related field, reflecting your commitment to personal and professional growth.
Join Our Team
At our company, we're more than just a workplace; we're a supportive community that values each member's contributions. As a leading provider of life insurance and financial services, we take pride in our legacy of strength and stability since our establishment in 1886. When you join us, you'll become part of a team that strives for excellence, embraces innovation, and cares about the communities we serve.
Why Choose Us?
Remote Opportunity: Work from the comfort of your own home and enjoy the flexibility of remote work.
Technology-Driven: We invest in the latest tools and technologies, empowering you to deliver top-notch service.
Community Focus: We are committed to giving back to our neighborhoods and supporting charitable initiatives.
If you're ready to embark on a fulfilling career with a company that values your talents and offers exciting growth opportunities, apply now and become a valuable member of our Customer Service team! Please note that this position is based in the state of New York, excluding the City of New York.
Join us, and let's make a positive impact together!
Employment Type: Full-Time
Salary: $ 30,000.00 Per Year