Customer Experience Representative (Call Center Agent) - Remote, Dallas Area

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 12 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and almost 5 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

This position is remote but will require travel to the Plano, TX office periodically and for training.

WHAT WILL YOU DO?

• Close sales opportunities from inbound calls.
• Create a genuine and exciting experience for the customer by utilizing active listening and strong communication skills.
• Liaise with the field staff to resolve customer concerns.
• Resolve customer concerns and seek resolution on inquiries.
• Be the first point of contact with potential and current customers via phone, email, live chat and/or social media.
• Take payments from customers.

WHAT WILL YOU NEED?

• A desire for continuous learning, growth, and career development.
• Strong communication skills with the ability to adapt communication style to meet customer needs.
• Must be available for full-time work with the availability to work listed hours of operation (see below).
• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.
• Strong customer service and sales skills with ability to overcome objections and close the sales opportunity.
• A clear criminal background check will be required.
• Call Center/Storage industry experience will be considered an asset.
• Bilingual English/Spanish is an asset.

WHAT DO WE OFFER?

• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• The pay range for this role is $17 -$19 per hour, there is an additional hourly increase for bilingual employees.
• We are committed to a safety-first work environment.
• We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected] .

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