Call Center Representative Jobs

Culture, growth, opportunity, team work and a positive atmosphere, we are A #1 Air!!!

Our Call Center Representatives are true ambassadors for A#1, Air, Inc. Whether receiving inbound calls from current or potential customers, placing outbound calls offering services, answering questions about discounts & promotions, or explaining the various other company services we offer to current and/or potential customers; the Call Center Representative is an integral part of our organization.

Job Requirements

• Develop and maintain a knowledge base of the evolving products and services
• Document and update customer records based on interactions
• Help de-escalate customer needs and get them to proper departments
• Handle customer inquiries accordingly
• Provide information about the products and services

Qualifications / Skills

• Ability to build rapport with clients
• Efficient typing skills
• Works well under pressure
• Excellent verbal communication skills
• Positive and professional demeanor
• Ability to prioritize and multitask
• Previous experience in customer service, sales, or other related fields

Benefits

• Sick, personal, and vacation days
• A friendly work environment
• Group outings, parties, cookouts and team building events
• Exponential growth potential
• Community and charity involvement
• Steady work
• Opportunity for inbound & outbound commission
• Health, Dental, Vision, 401k

An Equal Opportunity Employer

For nearly 30 years, A#1 Air has been the leading and most trusted air conditioning and heating service provider in Dallas, Fort Worth. We are also a choice provider for plumbing, & electric services. A# 1 Air's reputation for quality workmanship, excellent service, and dedication to our employees as well as our customers has made us one of fastest growing companies in the Motorplex! A #1 Air is an amazing company to their employees. We have so much to offer including full benefits, great work scheduling, and a laid back team environment. We teach you to capitalize, and maximize on every opportunity available. We have been rated in the top 10 Best companies to work for in Texas within the past three years!! We have over 85,000 customers and we're constantly attracting new customers due to our excellent reputation, unparalleled customer service, and our extensive advertising.