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Customer Experience Center Representative Jobs

Customer Experience Representative (Hybrid)
By Salem Stones, Inc. At Elberton, GA, United States
Minimum of 2 years of relevant experience in a customer service position (account management, customer service, customer success, etc.)
High proficiency with time management and prioritization
Solving problems and delivering world class customer experiences
Professional and excellent communication skills (verbal and written)
Diligent follow through to ensure tasks are completed and customers are taken care of quickly and accurately
Provide quotes, orders, support, status checks, inventory availability, invoice information, and other similar activities
Customer Experience Representative (Remote)
By Stanley Black & Decker, Inc. At United States
An Associate’s Degree or three (3) years related sales experience with high school diploma or GED
Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal
Strong attention to detail and organizational skills
Ability to multi-task and manage time in a productive manner
Ability to work remotely with minimal supervision and effectively in a team environment
Previous experience with a CRM, preferably SAP
Customer Experience Representative Jobs
By Crash Champions At Franklin, TN, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Riviera Beach, FL, United States
Take/upload photos and customer info to Service King's Centralized File Management team
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
take/upload photos and customer info to Service King's Centralized File Management team
6 months or greater of prior experience working in a fast-paced, customer-service environment
Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Customer Experience Representative (Hybrid)
By Salem Stones, Inc. At Columbus, OH, United States
Minimum of 2 years of relevant experience in a customer service position (account management, customer service, customer success, etc.)
High proficiency with time management and prioritization
Solving problems and delivering world class customer experiences
Professional and excellent communication skills (verbal and written)
Diligent follow through to ensure tasks are completed and customers are taken care of quickly and accurately
Provide quotes, orders, support, status checks, inventory availability, invoice information, and other similar activities
Customer Experience Representative (Remote)
By Brevo At Seattle, WA, United States
Manage and resolve daily client tickets via email and phone in a timely and professional manner
Strive to provide all customers with an exceptional experience by going above and beyond their expectations
Excellent written and spoken communication skills in English. Additional languages are a plus
At least 1+ year of experience in customer service
Answer all incoming client calls with professionalism, using the appropriate tone
Ensure that clients’ questions and problems are addressed properly and in a timely manner
Customer Experience Representative Jobs
By Crash Champions At West Henrietta, NY, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative Jobs
By Crash Champions At Murfreesboro, TN, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative Jobs
By Jenni Kayne At Los Angeles, CA, United States
Knowledge and experience with POS and Inventory Management systems, Microsoft Word, Excel, etc.
Minimum of 3 years of experience in a customer service environment. Retail sales; women's upper contemporary, multi-label or luxury designer preferred
Demonstrate strong written and verbal communication skills
Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
Excellent verbal and written communication skills
Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines
Customer Experience Representative I
By Tubi At San Francisco, CA, United States
Strong time management skills to ensure productivity in alignment with department standards
Maintain customer satisfaction ratings based on explicit criteria set forth by management
Troubleshoot technical issues, outages, and escalations on a variety of device applications to ensure a seamless viewing experience
Bachelor's degree from an accredited university or equivalent work experience
A minimum of 2 years of proven experience in customer support (or related position)
For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Neptune, NJ, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At New Hampshire, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Wall Township, NJ, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative Jobs
By Vivid Seats At Coppell, TX, United States
Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Hybrid model, not fully remote. 3 days in office and 2 days at home.
Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
Customer Experience Representative - Remote, Nationwide
By Stanley Black & Decker, Inc. At United States
Customer Experience Representative – Remote, Nationwide
An Associate’s Degree or three (3) years related sales experience with high school diploma or GED
Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal
Strong attention to detail and organizational skills
Ability to multi-task and manage time in a productive manner
Ability to work remotely with minimal supervision and effectively in a team environment
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Mississippi, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Service Representative, Customer Experience
By Patagonia At Greater Reno Area, United States
Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible    
Complete training (both virtual and in-person), to develop skills required to ensure successful and excellent customer service.
Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time.  
Minimum of 1+ years’ experience working in a customer service environment 
Proven ability to drive amazing customer experiences   
Experience navigating and resolving complex customer issues while maintaining composure    
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Ridgeland, MS, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Burlington, WA, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Tigard, OR, United States
Take/upload photos and customer info to Service King's Centralized File Management team
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
take/upload photos and customer info to Service King's Centralized File Management team
6 months or greater of prior experience working in a fast-paced, customer-service environment
Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Are you passionate about providing exceptional customer service? We are looking for a Customer Experience Center Representative to join our team and help create an outstanding customer experience!

A Customer Experience Center Representative is responsible for providing excellent customer service to customers over the phone, email, and other communication channels. They are responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner.

What is Customer Experience Center Representative Job Skills Required?

• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize tasks
• Strong problem-solving and analytical skills
• Proficiency in using customer service software and databases
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

What is Customer Experience Center Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and databases
• Ability to work in a fast-paced environment

What is Customer Experience Center Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service policies and procedures

What is Customer Experience Center Representative Job Experience?

• Previous customer service experience
• Experience in a call center or customer service environment

What is Customer Experience Center Representative Job Responsibilities?

• Respond to customer inquiries, complaints, and issues in a timely and professional manner
• Provide accurate and complete information to customers
• Troubleshoot customer issues and provide solutions
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved
• Maintain customer service records and reports
• Monitor customer service metrics and provide feedback to management