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Outbound Call Center Agent (Remote)
Company | Bryan University |
Address | , Tempe, 85281, Az |
Employment type | FULL_TIME |
Salary | $17 an hour |
Expires | 2023-10-02 |
Posted at | 9 months ago |
Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.
This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Idaho, Missouri, Nevada, Texas, and Utah . The schedule for this role is Mon-Thurs 10am -7pm ( PST) and Friday 7-4pm ( PST) . Please note the time difference in your time zone . Computer equipment provided!
Pay Range: $17.00 per hour
Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:
- Generous Paid Time Off
- 401K with Company Match
- Life Insurance
- Tuition Assistant Program
- Short- and Long-Term Disability Options
- Work from Home
- 11 Paid Holidays
- Vision
- An Empowering Company Culture
- Volunteer Paid Time Off
- Company Equipment Provided
- Telemedicine
- Medical
- HSA
- An Award-Winning Wellness Program
- Dental
- Employee Assistance Program
(* includes domestic partner coverage)
Position Summary of the Outbound Call Center Agent:
As a Outbound Call Center Agent you’ll support Bryan University’s mission to help our students liberate their innate greatness by contacting, qualifying, and building trust with potential students. We are seeking a motivated, results-oriented, enthusiastic individual to join our team. The ideal candidate will be sales driven, PC computer savvy, with a razor sharp focus on productivity.
Responsibilities of the Outbound Call Center Agent:
- Consistently maintain a high contract rate with new student prospects
- Ability to sit for six to eight hours
- Work in multiple live chats simultaneously
- Ability to work in a virtual environment using software technology
- Ability to work at least 40 hours per week
- Efficiently warm transfer calls to an Admissions Representative who then will interview the prospective student
- Meet the quota of 250+ outbound calls daily to prospective students, gauging their level of interest in furthering their education
Requirements of the Outbound Call Center Agent:
- Ability to multitask and work independently in a fast paced setting
- Adherence to all company policies including schedules, breaks and attendance
- Excellent phone, email and Live Chat etiquette
- 1-2 years’ experience working in an outbound call center or phone sales environment
- High School Diploma or equivalent
- Ability to use programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, and Zoom
- Outstanding grammar and spelling
- Ability to prioritize work and perform well under pressure
- Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat
- Work effectively as a team member to ensure that departmental goals are met
- Excellent interpersonal skills on both an individual and group basis
- Clear communicator with the ability to ask strategic questions
Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.
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