Call Center Customer Service Representative

Click “Apply On Company Website” and our recruiting assistant, Olivia, will help you schedule an immediate interview with our team!

Are you highly accountable?

Do you gravitate toward a stable, steady environment?

Do you take pride in your precision and tend to be a perfectionist?

Do you have experience in call centers providing excellent customer service?

Do you see yourself as a consistent and highly accountable person?

Do you thrive in an environment that provides routine and stability?

If this describes you, please take a moment to copy and paste this link into your browser, https://go.cultureindex.com/s/CzYRJBzWPl, and take a quick survey. This is the next step in the application process!

Since 1978, award-winning Anderson Plumbing, Heating & Air has been wowing customers throughout San Diego County with outstanding plumbing, heating, and AC services. In fact, we’ve made our motto, “Nobody wows clients as we do!”—and that’s something we’re committed to every day, with every customer, in every way. We are a woman-owned, family-operated business, committed to providing homeowners throughout the San Diego area with the very best home services in the industry. Whether you need AC repairs, heater installation, water heater replacement, drain clearing, or even emergency plumbing services, our experienced team is just a phone call away. We were voted 2020 Best Place To Work!!

Job Summary

Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types.

THIS SHIFT WILL INCLUDE WEEKENDS

Pay Range: $18.00 - $19.00 Hourly

What you will get if you join us:

• Bonus +Spiffs
• Short- and Long-Term Disability plans
• 100% Paid Medical
• $20K Life Insurance Policy Free to Employees
• 401(k) with 3% matching
• Dental and Vision plans
• Paid time off + 6 holidays

Essential Duties & Responsibilities

• Complete any responsibilities assigned by the manager
• Sell and renew memberships
• Answer customer questions and provide basic services information
• Cross-promote various trade services to customers
• Empathize & understand customer’s urgent plumbing and HVAC problems
• Make outbound calls to schedule service calls
• Follow scripting to provide a consistent experience for clients
• Answer inbound customer calls in a fast-paced environment
• Book the customer’s appointment in CRM
• Communicate with customers via chat or email

Skills you bring for success:

• Excellent communication skills, both verbal and written
• Exceptional customer service and phone skills
• Strong listening and sales skills
• Ability to multitask in a fast-paced environment
• Ability to achieve the target goal
• Proficient at typing & comfortable with computers
• 2-year degree a plus
• Strong attention to detail with problem-solving capabilities
• 2+ years of call center, customer service, sales, or appointment setting preferred
• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• High School Diploma or Equivalent (Required)
• Proficiency in Microsoft Office and CRM software

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.