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Call Center Representative Jobs

Company

AirCo Air Conditioning

Address Fort Worth, TX, United States
Employment type FULL_TIME
Salary
Category Retail
Expires 2023-09-10
Posted at 8 months ago
Job Description
Customer Experience Agent (Call Center)


NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required. Four 10 hour shift options are available.


Pay Rate: $16.00-$19.00 /hr DOE, + bonuses after 90 days


This position is in office


As a Customer Service Representative with our growing company. We will work with you every step of the way because we believe we can only be as successful as our employees.


The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers!


Work Hours: Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours


Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K


Required Qualifications


High school diploma or its equivalent


Positive attitude


Strong work ethic


Professional and energetic communication


Customer service knowledge with strong follow up skills


Excellent attendance


Microsoft Word, Excel and Outlook knowledge


Working knowledge of construction and HVAC industries preferred


Service Titan experience a plus


Job Duties


Take incoming customer calls


Make outbound calls (no cold calling)


Scheduling service and maintenance appointments


Claiming rebates


Registering HVAC equipment


Communicate with customers and staff to keep jobs running smoothly


Dispatching technicians based on customer needs


Verify/invoice daily Work Orders as complete and accurate


Follow up with customers on completed jobs and problem jobs to insure customer satisfaction


Able to meet month end deadlines