Call Center Agent Jobs

At Arthritis Knee Pain Centers (AKPC) we are committed to providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis of the knee. Every patient is special. Every patient is family. Our care standard celebrates every patient's unique needs with empathy, care, and transparency.

Immediate opening for our next Call Center Agent! We are looking for a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent you will be making outbound and taking inbound calls.

Duties

• Field web leads
• Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation)
• Bi-lingual in English and Spanish Preferred
• Excellent written, verbal and listening skills
• Self-motivated and detail-oriented
• Familiarity with CRM systems and practices
• Confident and capable of working independently
• Reschedule/Save cancellations and no shows
• Coachable with a competitive spirit
• Customer focus and adaptability to different personality types
• Confirm calls for scheduled appointments
• Technically savvy
• Able to set and reach personal goals
• Scripted outbound and inbound calls

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Qualifications

• Pleasant demeanor
• Team player
• Contact center supervisory experience, a plus
• Contact center, telemarketing, collections and/or sales experience, required.

Hours: Typically, Monday-Friday (Open morning shift to late morning shift) however; Evenings, weekends, and availability to work until 8 pm will be required.

Job Type: Full-time

Salary: $14.00 to $16.00 /hour

Additional Compensation

• Monthly Performance Bonus

Benefits

• Dental insurance
• Health insurance
• 401k Match
• Paid time off
• Vision insurance

Job Posted by ApplicantPro