Call Center Agent-Onsite-Mon-Fri Fri 8Am-5Pm

SynergenX Health is looking for a Full Time Inbound Call Center Representative to join our team! If you are interested in being part of a great company with a bright future, read on!

We offer paid training and great benefits!

SynergenX Health is seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be a master multi-tasker with excellent communication skills and an upbeat attitude. CSR will be responsible for answering all incoming calls and emails, obtain inquiry information and book patients in Medical EHR System and handling customer questions and complaints. CSR must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, CSR should have a genuine desire to meet the needs of others. Our CSR are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

• This is not a remote position***

Experience

Customer service experience preferred and familiarity with CRM system a plus. Knowledge of general medical terminology preferred.

Responsibilities

• Handle customer complaints respectfully and professionally; route to appropriate department
• Assist as needed for other assigned administrative duties
• Identify customer questions, complaints, concerns, and overall needs
• Log all inquiries and manage Call Inquiry Log/CRM platform
• Providing real-time scheduling support by booking patient appointments
• Respond to incoming calls and messages in a timely manner throughout shift
• Follow all communication procedures, policies, and guidelines during every customer interaction

Qualifications

• Must be able to pass a routine background check and drug screen
• Ability to use good judgment and work with little supervision
• Great Attitude
• Ability to Multi-task and consistently meet multiple deadlines
• Excellent attention to detail
• High School Diploma or GED required
• Strong verbal and written communication skills
• Excellent Customer Service

Benefits

• Health, Dental, & Vison
• Paid time off
• 401K plan with match up to 5%
• Tuition reimbursement
• Closed the 6 major holidays
• Employee discount on all our services offered

Location & Hours:

Corporate Office- Houston, 77070

Monday thru Friday 8am--5pm

Job Posted by ApplicantPro