Call Center Representative Jobs

Our Brownsville office has immediate openings for Call Center Representatives in a primarily inbound call center environment. Essential Duties:

• Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos. About the Firm Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas – school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We have grown steadily every year. We currently have 11 offices across Texas‚ with over 50 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values. Our McAllen office has immediate openings Call Center Representatives in a primarily inbound call center environment. Essential Duties:
• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Previous office experience required, 1-2 years Call Center Experience preferred
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Meeting daily, weekly and monthly production objectives.
• Previous office experience required, 1-2 years Call Center Experience preferred
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Must be bilingual.
• Accountable for call quality, attendance, and adherence to work schedule results Preferred Experience
• High School diploma or equivalent required.
• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• High School diploma or equivalent required.
• Must be bilingual.
• Proficient typing required. Preferred Skills:
• Accountable for call quality, attendance, and adherence to work schedule results Preferred Experience
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos. About the Firm Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas – school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We have grown steadily every year. We currently have 11 offices across Texas‚ with over 50 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values. Job Posted by ApplicantPro
• Position requires ability to work in a very structured environment with a diverse workforce.
• Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Ability to effectively deal with difficult people – Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Ability to effectively deal with difficult people – Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Proficient typing required. Preferred Skills:
• Creative problem solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
• Creative problem solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
• Meeting daily, weekly and monthly production objectives.