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Call Center Agent Jobs

Company

SmartStop Self Storage
Address , Houston, 77065, Tx
Employment type
Salary $17.00 - $18.50 an hour
Expires 2023-10-03
Posted at 9 months ago
Job Description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

Voted TOP WORKPLACE 2022 by the Orange County Register!

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $17.00 - $18.50/hour depending on expereince + Bonus

Call Center Agent Job Summary - HOUSTON, TX AREA

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Call Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

  • Work with existing customers by answering questions, taking payments and resolving concerns.
  • Meet personal/team qualitative and quantitative targets
  • Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
  • Perform duties assigned by Supervisor(s).
  • Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
  • Make outbound calls to follow up on rental reservations.

Qualifications

  • Ability to work weekends
  • Good problem solving abilities.
  • Ability to build relationships, (both internal and external)
  • Customer centric
  • Multi-tasking is a must
  • Excellent verbal, phone, and email communication
  • Good computer skills
  • Sales driven with a can do attitude

Benefits

  • Monthly Bonus Incentive Plan
  • Referral program
  • 401(k) matching
  • Paid Time Off & Paid Holidays
  • Life and Disability Insurances
  • Health insurance including medical, dental and vision
  • Employee assistance program

Discounts

  • Entertainment
  • Computers & Electronics
  • Legal
  • Health & Fitness Partnerships

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!