Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Call Center - Appointment Setter
Recruited by Lithia Motors, Inc. 8 months ago Address , Troy, 12180
Anesthesiologist Opening In Titusville, Florida
Recruited by Parrish Medical Center 8 months ago Address , Titusville, 32780 $475,000 a year
Manager Call Center Operations
Recruited by Grady Health System 8 months ago Address , Atlanta, 30303
Call Center Representative Jobs
Recruited by Michigan Schools and Government Credit Union 8 months ago Address , Troy, 48098 $18.40 an hour
Call Center Customer Service Representative
Recruited by Anderson Plumbing, Heating and Air 8 months ago Address , El Cajon, 92020 $18 - $19 an hour
Rda - El Cajon Clinic
Recruited by San Ysidro Health 8 months ago Address , El Cajon, 92020 $24.05 - $34.30 an hour
Call Center Representative - Remote
Recruited by Global Payments 8 months ago Address , Atlanta, 30326 $15 an hour
Call Center Representative Jobs
Recruited by Lithia Motors, Inc. 8 months ago Address , Van Nuys, 91401 Up to $24.25 an hour
Call Center Manager Jobs
Recruited by Amentum 8 months ago Address , Fort Carson $70,000 - $90,000 a year
Inbound Call Representative Jobs
Recruited by SmithRx 8 months ago Address , Plano, 75024 $21 an hour
Customer Call Center Representative Iii (Tc)
Recruited by QTC Management, Inc. 8 months ago Address , San Antonio, 78228
Call Center Representative Jobs
Recruited by AirCo Air Conditioning 8 months ago Address Fort Worth, TX, United States
Teller Center Representative Jobs
Recruited by GECU 8 months ago Address , El Paso, 79925, Tx $15.75 - $19.10 an hour
Call Center Representative Jobs
Recruited by A#1 Air, Inc. 8 months ago Address Lewisville, TX, United States
Customer Call Center Representative Iii - San Antonio, Tx
Recruited by QTC Management, Inc. 8 months ago Address , San Antonio, 78228, Tx $17.34 an hour
Customer Call Center Representative Ii - (Tc)
Recruited by QTC Management, Inc. 8 months ago Address , San Antonio, 78228, Tx $17.34 an hour
Call Center Representative - Remote
Recruited by Valvoline 8 months ago Address , Lexington, 40509, Ky From $16.38 an hour
Call Center Representative Jobs
Recruited by Dial Loop Scape 8 months ago Address Austin, TX, United States
Suites On Call Bartender - American Airlines Center
Recruited by Levy 8 months ago Address , Dallas, 75219, Tx $15 an hour
Call Center Representative Jobs
Recruited by Perdue Brandon Fielder Collins & Mott, LLP 8 months ago Address Brownsville, TX, United States
Call Center Representative Jobs
Recruited by tout.group 8 months ago Address Houston, TX, United States
Call Center Representative Jobs
Recruited by Xponential Fitness 8 months ago Address Greater Houston, United States
Healthcare Call Center Representative - Remote | Wfh
Recruited by Get It Recruit - Healthcare 9 months ago Address Corpus Christi, TX, United States
Call Center Representative Jobs
Recruited by Vivid Seats 9 months ago Address Coppell, TX, United States
Sr. Customer Service Representative - Call Center
Recruited by City of Fort Worth 9 months ago Address Fort Worth, TX, United States
Call Center Representative - In Office
Recruited by Aspira 9 months ago Address Dallas, TX, United States
Patient Success Representative - Call Center (Remote)
Recruited by Brightree 9 months ago Address Lubbock, TX, United States
Call Center Assistant Jobs
Recruited by Electric Comms 9 months ago Address Dallas, TX, United States
Call Center Service Consultant
Recruited by Toyota of Irving 9 months ago Address Irving, TX, United States
Call Center Representative Jobs
Recruited by tout.group 9 months ago Address Beaumont, TX, United States
Call Center Representative Jobs
Recruited by tout.group 10 months ago Address Dallas, TX, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address Greater Corpus Christi Area, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address College Station-Bryan Area, United States
Mcv Call Center Representative
Recruited by PMB Precision Medical Billing, Inc. 10 months ago Address Houston, TX, United States
Fraud Analyst, Client Service Center (Call Center)
Recruited by Louis Vuitton 10 months ago Address Irving, TX, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address Waco, TX, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address Wichita Falls, TX, United States
Call Center Manager Jobs
Recruited by NWN Carousel 10 months ago Address Greater Boston, United States
Call Center Representative Clinical Administrative Coordinator Senior - Aarp - National Remote
Recruited by UnitedHealth Group 10 months ago Address , Dallas, 75202, Tx $18.80 - $36.78 an hour
Call Center Representative - Remote -
Recruited by Global Payments (Beamery) 10 months ago Address , Atlanta, Ga $15 an hour
Call Center Representative Jobs
Recruited by Planned Parenthood of the North Country New York, Inc. 11 months ago Address , Malone, Ny $16 - $17 an hour
Recruiter (On-Site)
Recruited by Thermon, Inc. 11 months ago Address Austin, TX, United States
Call Center Area Manager
Recruited by IKEA 11 months ago Address , Houston, 77024, Tx $74,497 - $96,846 a year
Member Service Representative Jobs
Recruited by DORT FINANCIAL CU 11 months ago Address , Flint, 48506, Mi $22 - $26 an hour
On-Site Recruiter
Recruited by XL Pro Staffing and Consulting Group 11 months ago Address Dallas-Fort Worth Metroplex, United States

On-Call Appointment Center Service Representative (El Cajon)

Company

Kaiser Permanente
Address , El Cajon
Employment type
Salary
Expires 2023-10-21
Posted at 8 months ago
Job Description
This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages and providing general information.

Essential Functions:
  • Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
  • Works in a personal computer environment with multiple departments.
  • Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
  • Must perform all of the above duties while meeting established standards of performance for quality and productivity.
  • Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.
  • Assume other activities and responsibilities from time to time as directed.
  • Uses guidelines and protocols for multiple departments to best meet member needs.
  • Performs clerical duties which may include assigning new members a primary care physician, calling patients and booking appointments for specialty appointments, calling members to cancel and reschedule appointments.
  • Prioritizes member needs and offers alternatives to members when appropriate.
  • Composes messages for physicians/providers, registered nurses and other medical staff based on member requests.
  • Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
  • Uses tact and diplomacy in handling difficult interactions with members.
  • Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.
  • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
  • Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Basic Qualifications:

Experience

  • Two or more of the following: One (1) year of customer service experience. One (1) year of personal computer experience.

  • Successful completion of the Call Center Simulation Test

  • As part of applicant process, must take Proofreading Assessment for non KP employees only.

Education

  • High school graduate or equivalent.

License, Certification, Registration

  • N/A


Additional Requirements:

  • Must be able to read and write English.

  • Demonstrated knowledge of medical terminology.

Preferred Qualifications:

  • N/A

PrimaryLocation : California,El Cajon,El Cajon Call Center
HoursPerWeek : 1
Shift : Day
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 07:00 AM
WorkingHoursEnd : 07:00 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B09|OPEIU|Local 30
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Bostonia MOB - Appointment Services-Same Day - 0806
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.