Crm Manager - Omega Luxury Timepieces (Corporate Office)

The Company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes:

• Immediate participation in the 401(k) and 100% vested employer match after one year
• $500 Employee Referral Bonuses
• 18 PTO days per year, 23 PTO after 5 years
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Internal transfer and growth potential
• Employee product discount
• Excellent health, dental and vision insurance (eligible 1st of the month following 30 days; generous employer contribution)
• 7 days per year extended paid time for medical, parental and military leave
• Holiday pay

https://transparency-in-coverage.uhc.com/

This position is based in Miami - local applicants only.

Omega CRM Manager

The CRM Manager should be strategic in achieving our client retention, client acquisition and client evolution KPIs through maximizing the capabilities of our current systems in addition to supporting the roll-out of a new CRM platform throughout our store network.

This position is based in Miami - local applicants only.

Profile

Key Responsibilities:

Database Cleaning, Aligning, Reporting & Analysis- 80%

• Oversee and manage client merging/deduplication/rededication requests data from boutiques
• Develop and maintain reporting dashboards ; provide business and tactical recommendations based on these reports.
• Liaise with Head of US Retail, HQ CRM and local boutique teams to ensure all data source systems are aligned and up to date. This includes manual manipulation of all data.
• Monitor KPIs (Retention, Repurchase Rate, New Client Acquisition, Database Outreach, Database Health - information & consent maintenance)
• Prepare weekly insights & monthly reports to key stakeholders
• Partner with cross-functionally to collect needs and best practices and outline priorities for app development/improvement roadmap
• Partner with local and HQ IT team to troubleshoot and investigate technical and data driven issues

Customer Journey & Outreach- 10%

• Monitor quality, results, and effectiveness of the 1-1 outreach, massive communication campaigns and other marketing actions
• Distribute comments and compile reports for distribution to Retail Management and Store Managers of Boutiques

Onboarding and Training- 10%

• Partner with US Training team to facilitate CRM training workshops
• Support with hosting regular monthly retail onboarding calls for new hires and ad hoc calls for store openings
• Partner with HQ CRM and Training colleagues to rollout CRM global initiatives

Professional Requirements

Qualifications:

• Proficiency Microsoft Excel/Access
• 3-5 years of progressive CRM responsibility
• Experience using CRM software (Microsoft Dynamics)

Required Skills:

• Understanding of the reality of the Retail environment
• Ability to perform well in a team environment and manage multiple deadline-driven projects
• Ability to process a vast amount of information and understand and prioritize competing business needs
• Strong written communication skills required
• Ability to travel according to business needs; up to 10% travel estimated
• This position will report into the US Head of Retail, Operations & Training
• Must be flexible and solution-oriented with excellent time management and organizational skills and the ability to multitask
• Corporate CRM foundation
• Experience working closely with senior level executives
• Flexible personality and quick learner who operates with a sense of urgency
• Strong personal work ethic
• Excellent computer skills, including proficiency with Office (Word, PowerPoint and Excel) as well as flexibility with similar alternative programs

Languages

Job Location: 33126 Miami FL, USA

Company Address: The Swatch Group (U.S.) Inc.703 Waterford WaySuite 450Miami, FL 33126United States