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Change Management Enablement, Laurel Road Digital Bank

Company

KeyBank
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-12
Posted at 1 year ago
Job Description
Location:
3 Corporate Drive - Shelton, Connecticut 06484
Change Management Enablement Laurel Road Digital Bank
Location: 3 Corporate Drive, Suite 420, Shelton, CT, Hybrid scheduled 3 or 4 days on site or 100% work from home
Why Laurel Road:
Interested in joining a phenomenal FinTech team (Laurel Road) based in New York City and supported by one of the top super regional banks (KeyCorp) in the country? Looking to be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements? If your answers are yes, then we have an outstanding opportunity for you.
Make an Impact: Laurel Road has expanded our commitment to treating healthcare professionals to financial peace of mind with new products and services beyond student loan refinancing including mortgages, personal loans, and new savings and credit products offered through hospital partnerships.
  • Team focused on building strategic employee benefit relationships directly with hospital partners
  • Fintech brand with a strong culture and mission; and part of a larger organization with many resources
  • Innovative technology, tailored products and a commitment to premium service and the customer experience
We simplify the process for our borrowers based on research backed data and insights directly from our customers (members).
The Change Management Enablement role will be part of Laurel Road’s Well-Managed team and will execute against change management for strategic priorities enhancing our capabilities.
Responsibilities of the Change Management Enablement include designing, implementing, and managing change management initiatives across Laurel Road. Change Management Enablement will implement digital capabilities while collaborating closely with marketing, product, technology, operations, and other internal partners to ensure effective deployment and execution.
With a desire to innovate, this role will be focused on building optimal internal and customer experiences with well-managed change management controls across the organization.
Essential Functions
  • Maintain Laurel Road’s inventory of 700+ operating procedures and product/ servicing disclosures.
  • Develop project plans and manage projects with aggressive time frames and ensure goals and deadlines were met.
  • Use problem-solving skills that help identify, isolate, and resolve problems and issues in a timely fashion to negate or minimize customer and employee impact.
  • Develop close working relationships with other departments in the company.
  • Identify opportunities to support a well-managed end-to end-client experience.
  • Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams.
  • Collaborate with internal partners, such as, marketing, product, technology, operations, and risk management.
Qualifications
  • Ability to think strategically coupled with the ability to drive to execution.
  • Possess a strong mix of quantitative, qualitative, and problem-solving skills.
  • Ability to build relationships and influence broadly.
  • Thought leader and familiar with industry competitive analysis.
  • Strong ability to identify issues with urgency, to recommend solutions.
  • Bachelor’s degree or equivalent work experience.
  • Experience with storytelling + curating presentations.
  • Strong analytical mindset, data driven decisioning and insights.
  • Training and experience in applying effective Change Management Principles ( i.e., ADKAR)
  • 5+ years of experience – experience w/ analytics, business strategy or change management.
  • Familiarity with project lifecycle phases and tools.
Competencies/ Skills
  • Analyzes Issues/Solves Problems: Analyzes problems, situations, and circumstances and their impacts on the business; integrates information from different sources to systemically evaluate alternatives and make effective decisions to outline a path forward.
  • Communication and Climate Setting: Effectively conveys information and expresses thoughts and facts; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts; establishes and maintains environment for open exchange of information and viewpoints, interacts with people openly and directly, proactively shares timely updates and information with relevant parties and expresses reactions and opinions without intimidating others.
  • Displays Organizational Savvy: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations, is sensitive to how people and organizations function and acts accordingly.
  • Initiative: Takes action beyond required or expected effort and proactively originates action rather than only responding to suggestions and direction from others; proactively seeks out and assesses opportunities that will further the Laurel Road mission.
  • Client Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; anticipates, monitors, and meets the needs of customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
  • Time Management/Priority Setting: Uses time effectively and efficiently; concentrates efforts on the more important priorities. Ability to achieve high quality results in a fast-paced, deadline driven, competing priority environment.
Location: 3 Corporate Drive, Suite 420, Shelton, CT, Hybrid scheduled 3 or 4 days on site or 100% work from home
COMPENSATION AND BENEFITS
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.
As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
This position is eligible to earn a base salary in the range of $700,000 to $90,000 annually depending on job-related factors such as level of experience.
Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

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