Senior Change Management Specialist/Analyst - It End User Enablement (Remote)

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Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Senior Change Management Specialist / Analyst - IT End User Enablement is primarily responsible for ensuring the successful adoption and utilization of IT (Information Technology) enterprise solutions - in and outside IT. The person in this role will play an important role in ensuring the success of our Work from Anywhere (WFA) program, which is focused on delivering IT services, enabling communications and supporting employee engagement.

Principal Duties and Responsibilities

• Continuously seek to understand how the enterprise IT solutions are and are not being used and determine where there are opportunities to improve team member experience.
• Acts as a change agent to implement and manage best practices across the IT organization.
• Proactively develop and execute communication and education plans (in and outside of IT) to support end user adoption and utilization of IT solutions and improve overall End User Experience
• Monitor and report on end user adoption and utilization metrics
• Continuously learn about ZB's enterprise IT solutions and how they can be used by our team members to gain efficiency and greater effectiveness in alignment with our strategic pillar priorities.
• Collaborate with cross-functional teams to identify and resolve end user adoption and utilization issues
• Responsively work with key stakeholders and end users to achieve greater understanding, adoption, and advocacy
• Plans and executes process improvement and change management projects.
• Monitors the implementation of change management to ensure the disruption of normal business operations is minimized.

Expected Areas of Competence

• Analytical and problem-solving skills
• User experience mindset for Microsoft Products
• Able to apply process improvement and change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses to IT organization's process improvement and change management activities.
• Excellent communication and customer service skills
• Project management experience

Education/Experience Requirements

• Bachelor's degree in a related field with 4+ years of related experience, or Bachelor and Master's degree in a related field with 3+ years of related experience
• Strong problem-solving and analytical skills
• Strong communication and interpersonal skills
• Experience working with cross-functional teams
• Proven track record of successfully driving adoption and utilization of solutions

Travel Requirements

Limited travel required

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

EOE/M/F/Vet/Disability

Compensation Range: $95000 - 120000