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Director - Organizational Change Management (Ocm)
Company | Maximus |
Address | , Remote |
Employment type | FULL_TIME |
Salary | From $100,000 a year |
Expires | 2023-10-06 |
Posted at | 9 months ago |
Job Introduction:
The OCM Director will play a key role in ensuring projects (change initiatives) meet objectives on time and budget by increasing employee adoption and usage. The OCM Director will focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures.
The primary responsibility will be creating, implementing, and managing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The OCM Director will work to drive faster adoption, higher ultimate utilization, and proficiency with the changes that impact employees.
The OCM Director will need to be detail-oriented, understand intersections of people/process/technology, and work cross-functionally across many teams and different regions.
Please note:
Minimum Requirements:
Maximus is seeking an Organizational Change Management (OCM) Director to join Maximus' Standardized Operations & Analytics (SOA) Program Management Office (PMO). The OCM Director will ensure effective and consistent impelmentation of OCM projects, support on-going improvement efforts of project management and implementation discipline and create and maintain standard change management tools and templates.
The OCM Director will play a key role in ensuring projects (change initiatives) meet objectives on time and budget by increasing employee adoption and usage. The OCM Director will focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures.
The primary responsibility will be creating, implementing, and managing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The OCM Director will work to drive faster adoption, higher ultimate utilization, and proficiency with the changes that impact employees.
The OCM Director will need to be detail-oriented, understand intersections of people/process/technology, and work cross-functionally across many teams and different regions.
Please note:
- PMP certification strongly preferred
- SAFe Agile certification preferred
- PROSCI certification required
- Lean Six Sigma preferred
- Remote position with limited travel of up to 25% that may be required based on contract client needs
Essential Duties and Responsibilities:
Minimum Requirements:
- Lead the planning and implementation of identified projects.
- Collect, evaluate, and compress data and information to monitor and report on progress of the project to all stakeholders.
- Acquire deep knowledge of working systems and processes to recommend and implement efficient and effective changes for better performance.
- Plan and schedule project timelines.
- Build project wide knowledge of the Project Management Office by developing, distributing, and maintaining policies and procedures and related documentation.
- Define project tasks and resource requirements.
- Ensure quality assurance is built in.
- Present reports and dashboards defining project progress, problems, and solutions.
- Other duties as assigned by management.
- Track project deliverables using appropriate tools.
- Use strong analytical reasoning to understand business process management and end user’s business requirements to develop full scale project plans.
- Perform project evaluations and assessment of results.
- Implement and manage project changes and interventions to achieve project outputs.
- Coordinate with business owners to manage project budget and resource allocation.
- Provide direction and support to project team.
- Represent Maximus in all Project Management related activities.
- Assemble and coordinate project staff.
Minimum Requirements:
- Bachelor's Degree.
- 10-12 years of experience, or equivalent combination of education and experience.
Essential Duties and Responsibilities:
- Prepare and maintain documentation such as briefings, meetings, agendas, and correspondence
- Develop a means of measuring the effectiveness and return on investment (ROI) of change management processes developed and/or administered, including use of the Prosci ROI model
- Interact with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company
- Plan for organizational change and establish roles and activities that support the change process
- Make recommendations on OCM to leadership based on research and analysis
- Conduct stakeholder analysis and identify specific techniques to educate executives, build executive alignment, and cascade change
- Develop and deliver training on change management models, tools, and processes to provide guidance and build change-management skills
- Build effective teams to implement change and motivate staff during change
- Develop Maximus-aligned change management model, tools, and techniques, including use of the Prosci levers for change sponsorship, communication, training, coaching and resistance to assist in implementing organizational change and communicating the change to the impacted business units, associates, and organization stakeholders
- Provide advice and collaborate with additional Maximus OCM teams and resources to promote OCM
- Ensure project milestones/goals are met and adhere to approved budgets
- Through research and analysis, determine what types of OCM methodology, tools, and techniques are needed (including Prosci’s ADKAR model, the Prosci Change Triagle, and Prosci agile models) to develop strategies for ongoing change that limits the impact on people while maximizing support
- Develop strategies for mentoring, motivating, and coaching affected resources throughout change
Minimum Requirements:
- Experience leading internal initiatives
- Demonstrated knowledge of organizational change management frameworks, strategic communications, training design, training delivery
- PMP certification strongly preferred
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to communicate effectively with technical and non-technical staff
- Experience working on multiple project teams simultaneously on relevant engagements
- Ability to successfully execute many complex tasks simultaneously and deliver quality products/documents
- Lean Six Sigma certification preferred
- Desire to mentor other team members and develope their skills
- Ability to work as a team member and independently
- Excellent written and oral communication skills
- Remote position with limited travel of up to 25% that may be required based on contract client needs
- Highly developed organization, interpersonal, and verbal communications skills
- Advanced knowledge of software such as MS Word, Excel, Power Point, and Visio, as well as the ability to quickly learn other software programs
- Ability to exercise independent judgment
- PROSCI certification required
- Bachelor's Degree or Master's Degree (strongly preferred) from an accredited college or university in Business, Behavioral Sciences, Management Sciences or related field
- Strong presentation and facilitation skills
- Minimum of 7 years of organizational change management and business transformation experience supporting organizations, Project Management Office and/or project managers; or an equivalent combination of education and experience sufficient to successfully perform essential duties of the position
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