Care Management Support Assistant

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 contributes to administration of care management.

• Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
• Typically works on semi-routine assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations
• Schedule will be Monday-Friday 8:30am-5:00pm
• Works directly with state agencies to monitor members eligibility

Required Qualifications

• A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI/HIPAA information
• Proficient in Word, Outlook, and Excel
• ACHA Level II background check required
• 2 or more years of administrative support experience
• The ability to manage multiple or competing priorities
• Excellent customer service and communication skills

Preferred Qualifications

• Bilingual
• Knowledge of Medicare Medicaid guidelines
• Familiarity with care and well-being resources
• Administrative support experience in a healthcare industry
• Associate's Degree

Additional Information

All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. A download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.

Scheduled Weekly Hours

40