Case Manager (Time Limited Subsidy)

sPECIAL sERVICE FOR gROUPS, INC
JOB Annoucement
Title: TLS Case Manager Division: HOPICS/Housing Stabilization
FLSA: Non-Exempt, Full time Supervisor: Program Manager
Pay Range or Rate: $22.00 to $24.00 per hr. Revised: 4.13.2023
Summary
Under the direction of the Program Manager/Supervisor, the Case Manager of Time Limited Subsidy is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
Essential Functions

• Assist clients apply for units and attend landlord interview with the client.
• Staff must update the participant’s housing status within twenty-four hours of any change.
• Exit Page
• S/He is responsible for completing monthly follow-ups with families/singles according to caseload.
• Upload the Housing Stability Plans and add the Service and case note that coincide.
• Work with external agencies for potential long-term subsidies.
• Complete and update the Monthly Summary Reports and upload them into CLARITY.
• Coordinate with other Time Limited Subsidy staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Represent the Agency in a professional manner at meetings and community events.
• Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
• Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
• S/he will assist in training and provide support to necessary staff, providers, and other project partners participating in the project. The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her supervisor and division director.
• Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
• Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
• If there are significate changes during the time a client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
• Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
• Work with the Housing Team to locate housing and secure housing.
• Prepare project reports in accordance with funding requirements.
• Prepare reports in accordance with program requirements and Division policies.
• Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
• S/he will assist clients with identifying the most appropriate housing intervention.
• S/He will enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
• Build trusting relationships by acting with integrity, courtesy, and responsibility in the face of stress at/during workplace.
• Attend weekly/monthly case conference meetings.
• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
• Monthly Field/Home visits or as needed.
• Enter data into CLARITY within 24 hours.
• Submit Daily Deliverables Report (When working remotely/ if applicable)
• Update Status Assessment as needed.
• Provide the Supervisor/Program Manager with all required client information and assessment outcomes.
• Evening hours (2-3 days) a week.
• Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
• Ensure that clients exit are completed within 24hrs after the client exit interview.
• Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
• S/He is responsible for a caseload of families/Singles ratio (1:35).
• Status Assessment Update Page
• Regular attendance required.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Complete other duties as needed in the program.
• Program Entry Page
• Internal and external referral linkage.
• Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.

Secondary Functions
Perform other duties as assigned by the Supervisor, Program Manager, Senior Manager, Division Director, and Deputy Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.
Minimum Qualifications - Knowledge, Skills And Abilities Required
Have an associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum (1-2) years job related experience working with homeless individuals and families OR two years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.
Non-Essential Qualifications
Experience using HMIS and at least one year of time limited subsidy experience preferred.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Mandatory Covid19 Vaccination Requirement

• Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated)
• COVID-19 Vaccination Required: All staff are required to be fully COVID-19 vaccinated and to submit vaccination records to the HR Department during new hire orientation.

Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.
Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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