Call Center Coordinator Jobs

CALL CENTER COORDINATOR:

We are looking for a Call Center Coordinator that will be responding to its current and potential customers. The successful candidate will be able to accept ownership for effectively calling leads to set appointments for our Construction Company. Must have previous customer service experience, as well as management or coordinator experience. High volume of outbound calls.

Responsibilities:

• Complete daily appointment confirmations
• Responsible for generating weekly team schedule
• Act as Department Lead
• Keep records of all conversations in our call center database in a comprehensible way
• Manage large amounts outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets
• Build sustainable relationships and engage customers
• Identify customers’ needs, clarify information, set appointments
• Follow communication “scripts” when handling different topics

Skills:

• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Management or Coordinator experience preferred
• Positive Attitude with ability to motivate your team

Schedule:

• Night shift
• Weekend availability
• Monday to Friday
• Day shift

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