Call Center - Bilingual Spanish

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job opportunities

• Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have Qualifications                                                                    

• Two years of post-secondary education or higher
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Instead of the above, two years of relevant work experience
• Fluent in Spanish and English (verbal and written)

Training starts: June and July 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training   

Work From Home Office Requirements

• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• High-speed internet access is at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• Designated workspace free from noise and other distractions
• All Progressive hardware you receive needs to be connected to a surge protector   

Compensation  

• Performance-based rewards
• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours 

Benefits

• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Career development & tuition assistance  
• 401(k) with dollar-for-dollar company match up to 6%
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Health care flexible spending accounts, health savings accounts, & life insurance
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Paid time off

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer  

Job

Contact Center

Primary Location

United States-Florida-Ocala

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes