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Call Center Representative Jobs

Company

Initial Communications
Address Miami, FL, United States
Employment type FULL_TIME
Salary
Category Market Research
Expires 2023-09-26
Posted at 8 months ago
Job Description
Ob Description


Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.


We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.


Call Center Representative Duties


  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Calmly attempts to resolve and de-escalate any issues
  • Maintains and updates customer information as necessary
  • Tracks call-related information for auditing and reporting purposes


Call Center Representative Requirements


  • Familiarity with Microsoft Windows, Word, and Excel applications
  • High school diploma.
  • Customer service experience a plus
  • Phone-related customer service a major plus


Job


Full time


Pay


$1150 - $1350 per week


Benefits


  • Health insurance
  • Dental insurance
  • 401(k)
  • 401(k) matching
  • Paid time off
  • Employee discount
  • Vision insurance