Trainer - Call Center Sales

Overview:
Our company mission is to help Medicare beneficiaries select the right Medicare plan for their needs. We are dedicated to the goal of making Medicare selection easy through our brand easyMedicare. We're entering the year with a strong base of hundreds of U.S.-based licensed insurance sales agents; recruitment strategies to onboard hundreds more; and a cross-functional, global support network to support advanced operational and corporate activities. With such high growth, we are thoughtfully advancing our e-TeleQuote easyMedicare family to meet the diverse and sophisticated needs of our multi-continent employee population.
Responsibilities:

• Be flexible in scope to assist operations as necessary at the site level per community assignment.
• Manage virtual and face-to-face in classroom training environment effectively; administer learning activities
• Conduct follow-up studies of all completed training to evaluate and measure results
• Train and coach managers, team leaders and others involved in employee development efforts
• Facilitate Agent development through collaboration with Operations and other departments post training
• Coordinate training schedule with the hiring and training demands of the operations team
• Plan, organize, facilitate and order supplies for employee development and training events
• Manage existing learning material and LMS and participate in revamping and redeployment
• Obtain and/or develop effective digital training materials utilizing a variety of media to augment and evolve existing training curriculum
• Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Modify programs as needed
• Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.