Clinical Logistics Support Coordinator - Remote

Clinical Logistics Support Coordinator - Remote

Shift: Monday - Friday and 11:00 am - 8:00 pm EST

• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• A chance to work with great people on exciting projects.
• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.

About the Job:

• Other duties may be assigned, based on company’s needs.
• Effectively balance the needs of the members and providers.
• Manage timing of visits in providers’ schedules and ensures quality and accuracy of schedule.
• Identify and address providers’ scheduling issues, evaluates and creates alternative routes and anticipates future needs.
• Leverage systems, mapping tools and other resources to design an optimal route for the providers’ schedules.
• Concentration on confirming scheduled visits within 24 to 48 hour time frame
• Make any required follow up calls as needed to coordinate providers’ routes and schedules.
• Effectively updates Provider routes at beginning of shift
• Daily optimization of Provider routes to assure Providers have the most effective working day
• Document all telephone calls in computer based system.
• Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
• Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
• Pull Scheduled visits forward as need to maximize route efficiency
• Liaison and communicates with other departments to facilitate provider scheduling.
• Utilize effective communication skills to manage member appointments to positively impact providers’ productivity.
• Utilize Managing resistance skills to minimize cancellations and reschedules

• A healthcare background and/or experience in a medical call center is a definite plus
• Prompt and regular attendance required
• Minimum 6 months in a call center setting
• Must have excellent verbal and written communication and strong interpersonal skills
• Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel
• Ability and initiative to streamline and suggest improved processes
• Excellent organizational skills – ability to organize, take initiative and follow up independently
• Ability to work independently, while being a productive member of the team accurately
• Minimum 1 year of customer service experience displaying excellent customer service skills
• Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuest
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Must be comfortable working one on one with elderly members and their families by phone
• Minimum of 6 months of experience in routing, transportation and/or logistics
• Must be able to speak clearly and unencumbered on the phone
• Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines
• Requires High school education or the equivalent, some college preferred.

Supervisory Responsibility: No supervisory responsibilities

Travel Requirements: No travel necessary

Work Conditions: Remote/ Private Work Environment that is current technology enabled

• Must not have any performance or attendance issues in the past 6 months
• Must meet requirements and experience skills sets
• Must be in good standing and meet HR eligibility requirements to be considered
• Must discuss interest to apply with current Manager

• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
• As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against COVID-19, unless they are eligible for a specific exemption.