211 Information And Referral & 988 Crisis Call Specialist

The Information and Referral Specialist will serve as a positive ambassador and role model for United Way by supplying accurate information to clients, volunteers and key constituents seeking information and referral assistance from the 2-1-1 program. This position will also work with the 988 Suicide Crisis Line and should be prepared for calls from those in mental health or substance abuse crisis and those at risk for suicide. The ideal candidate should have the ability to listen, connect, assess, and respond to the individual crisis being experienced by a fellow human being. Training is provided.
This position is stationed in an inbound contact center that includes inquiries via phone, emails, and text messaging; remote work is available upon approval and scheduling by 211 Supervisor. The primary responsibilities include accurately assessing the client’s needs and providing appropriate referrals and information. The position is Saturday through Wednesday 2-10p. This position starts at $16/hr with an expected increase to $17.50/hr once crisis line training has been completed successfully.