Medical Assistant For Call Center

Job Summary

The Medical Assistant assists the provider in routine patient care in the office setting. Working in concert with the physician/mid-level practitioner, this individual fosters a smooth and efficient patient flow. Works cohesively between Health Care Network of Southwest Florida and site collaborative partners. Duties are performed under the supervision of a Lead RN or Lead LPN.

Responsibilities and Standards

• Reprocesses medical equipment according to establish policies and procedures.
• Maintains use of universal precautions at all times.
• Accurately utilizes medical equipment as trained.
• Preloads patient's medical information into the Electronic Health Records
• Assist providers and nurses with patient care activities.
• Checks for expiration dates and disposes of expired medications correctly and in a timely manner.
• Follows policies and procedures.
• Logs results per policies and procedures.
• Accurately enters documentation into E.H.R. (Chief Complaint and Vital Signs)
• Serves as translator between the patient and healthcare provider when needed.
• Performs department specific procedures.
• Accurately obtains health history and rectifies medication.
• Maintains the sample log and pharmaceutical log
• Accurately processes electronic lab and diagnostic orders.
• Keeps exam rooms and treatment areas clean per infection control policies and procedures, and well stocked.
• Assists with monthly reports, i.e., hand hygiene, infection control, equipment checklist.
• Calls in prescriptions.
• Administers medications by oral, Intramuscular, subcutaneous, intradermal routes.
• Performs phlebotomy.
• Assists in referral process within integrated care model and outside specialty providers.
• Performs other related duties as indicated or when requested by supervisor.
• Orders and maintains inventory of medications.
• Fills in logbooks and special forms (pertinent to department)
• Assists patients in pharmaceutical assistance programs as needed.
• Obtains accurate vital signs from the patient and reports abnormal findings verbally to nurse or provider.
• Performs waived testing as ordered by the provider.

Job Specifications

• Impact of work performance could result in a noticeable impact in the organization and may involve management attention.
• May be required to perform the duties of other employees, including supervisors/managers, in their absence.
• May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.
• Efforts are generally responsive to work flow, must be able to work independently and prioritize work on a daily or weekly basis, subject to occasional reprioritization by others

Experience

• Technology Skills:
• Demonstrates good oral and written communication skills.
• Licenses and Certifications:
• Education/Training Level:
• Proficient on computers
• Certification or Registration as Medical Assistant
• Effectively uses Electronic Health Records
• Bilingual skills preferred.
• Graduate of an accredited medical assistant program
• Communication Skills:
• High School diploma or GED equivalent

Network offers our care team members a competitive wage, comprehensive benefit package and the opportunity to serve in a mission-minded organization. For more information on our community organization, visit our website at www.healthcareswfl.org.

Job Posted by ApplicantPro