Call Center Specialist Jobs

Innova Solutions is immediately hiring for Customer Support.

Position Type: Full Time Contract, Temp to Perm

Duration: 12 Months

Location: Melbourne, FL

As a Customer Support, You Will

Customer Service Dispatch Agents are responsible for handling Inbound and Outbound Calls, Email and an Incident Management Queue in a Call Center environment.

Using the tools and procedures provided you will be responsible to find the closest technician to a site in need, check their availability and work out the logistics to get them on the road within the allotted timeframe while following standard procedures.

The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.

Clearly and effectively share information using oral and written communication skills.

Excellent Customer Service skills.

Ability to follow standard procedures and prioritize tasks according to urgency and importance.

Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.

Candidates must have a flexible schedule for on-call work.

Ability to support Disaster Recovery Plan, if initiated.

Position requires strong attention to detail and adherence to policies and procedures.

Ability to log detailed notes regarding communications between responsible parties.

Responsible for maintaining all Incidents for the Field Technicians (Submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents)

Track metrics and seek operational improvements.