Call Center Representative - Bilingual English And Spanish

Call Center Professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking Full Time and Part Time Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. You’ll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you’ve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

As a Call Center Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer’s needs and help them select the appropriate products and services.

Specific duties for this CSR role include:

• Continually maintaining a working knowledge of our clients’ products, services and promotions
• Documenting all customer information, communications and sales in CRM system
• Putting the customer first and remaining polite and professional at all times
• Building a positive rapport across a variety of personality types
• Identifying and resolving customers’ issues using problem-solving skills
• Upselling products and/or services to the customer
• Answering customer requests or inquiries

Benefits

Here’s just some of what we have to offer:

• Rapid opportunities for advancement
• Competitive compensation - base salary + incentives
• Supportive and motivating staff to help you succeed
• Set schedule
• Flexible pay: direct deposit with daily and weekly options
• Paid on-the-job training
• Professional and upbeat office setting
• Healthcare coverage and 401K

Job Requirements

We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

• High school diploma or GED
• Strong attention to detail, dependability, and follow through
• Background and/or drug test may be required
• Flexibility to adapt to changes in a growing organization
• Self-motivated, positive attitude, and a love for hard work
• Previous sales experience, a plus
• Verbal and written communication skills required in both English and Spanish
• Goal oriented with a healthy competitive spirit
• Working knowledge of Windows-based software

At DialAmerica, YOU are the Difference!
Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.