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Company | Luxury Bath |
Address | Lady Lake, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-17 |
Posted at | 1 year ago |
CALL CENTER COORDINATOR:
- Act as Department Lead
- Follow communication “scripts” when handling different topics
- Keep records of all conversations in our call center database in a comprehensible way
- Manage large amounts outbound calls in a timely manner
- Complete daily appointment confirmations
- Build sustainable relationships and engage customers
- Responsible for generating weekly team schedule
- Meet personal/team qualitative and quantitative targets
- Identify customers’ needs, clarify information, set appointments
- Management or Coordinator experience preferred
- Customer focus and adaptability to different personality types
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, set priorities and manage time effectively
- Positive Attitude with ability to motivate your team
- Monday to Friday
- Day shift
- Weekend availability
- Night shift
-
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