Business Analyst (Medallia And Qualtrics)

LOCATION: Remote

MEDALLIA and QUALTRICS are must

Responsibilities:

- Liaison between IS and other divisional stakeholders to maintain, enhance or integrate firm systems and data by proactively identifying enterprise technology opportunities or serving on a formal project team in support of new systems and data.

- Supports multiple highly complex business processes and serves as a functional leader.

- Create, maintain and review business process models, data flows, prototypes, business requirements, use cases and test cases.

- Create and execute multiple project plans at the same time of high complexity.

- Execute and present written and verbal business systems impact analysis resulting in identification of systematic solution with high impact.

- Generate communication, process and educational plans to mitigate the disruption of change.

- Understanding of enterprise systems and impacts of change.

- Responsible for business systems case development and presentation for new systems and data.

- Assist in enforcement of Business Systems Analyst principles and practices within the team.

- Mentors less experienced members of the team

Mandatory Skills Description:

- Bachelor's degree is required with emphasis in Computer Science or MIS strongly preferred (or relevant work experience).

- Text analytics experience and experience with XM Tools (Qualtrics, Medallia etc.)

- Advanced knowledge of standard Business System Analyst principles and practices.

- 5+ years of experience designing and implementing functional systems and data in a structured process.

- Ability to research data definition, usage and flow to gain expertise in existing systems.

- Ability to create new business processes and data usage to promote efficiency.

- The ability to multi-task and prioritize assigned tasks / projects with minimal assistance.

- Expert relationship management, interpersonal and negotiation skills.

- Expert troubleshooting skills to investigate resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.

- Associate must have the ability to work independently and in a team environment.

- Lead other associates or project entities without authority.

- Ability to effectively communicate with enterprise leaders using verbal, written and presentations skills.

- Ability to summarize highly complex business cases, system information and concepts and clearly communicate to firm leadership.

- Expert knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.

- Expert to learn evolving firm reporting technology platforms (Tableau, BI tools)

- Proficient understanding of data warehouse concepts.

- Ability to create project plans or execute pre-existing plans.

Span of Influence:

-System changes driven by this role generally have a high risk to the firm.

-While there are no direct people responsibilities, leading others across the firm to accomplish tasks and meet deadlines will be required.

-This position requires a deep understanding of how enterprise systems interact with one another and impact firm operations and initiatives.

Nice-to-Have Skills:

- Good understanding of Agile framework (SCRUM)The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Responsibilities

• Build cross-functional partnerships, internally and externally
• Track and report data
• Maintain a competitive market knowledge
• Manage budgets

Qualifications

• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Bachelor's degree or equivalent experience
• Strong written, verbal and collaboration skills