Bcu Business Analyst, Digital

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

Visit the link below to learn more about life at BCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

• Open to remote.

This position has a base salary range of 60,000.00 - 75,000.00 - 90,000.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

Summary

This role will partner with the Digital Services team and other BCU departments to document, analyze solutions, and help execute changes and enhancements to our digital products and services. A strong understanding of consumer behavior and preferences in the digital space and collaboration across multiple departments will be leveraged to better elevate our mobile and online banking platforms above the competition. Our primary candidates should show a strong understanding of and balance between consumer banking needs, internal business stakeholder needs, fundamentals around UI/UX journeys, and a technical understanding of what can feasibly be delivered within the timeframes needed.

Role and Responsibilities

• Be the end-user: Proactive identification and recommendations on how to actively improve our mobile and online banking platform.
• Cross-functional responsibilities and assistance between our Software Quality Assurance testing, User Acceptance Testers, Data Analysts, and UI/UX team when not focusing on Product Management priorities and documentation.
• Strong understanding of technological hurdles or requirements needed to support front end experiences.
• Create roadmaps for feature enhancements of digital products.
• Work closely with Product Owner and Product Managers to identify priorities and help lead discussions with all business stakeholders or vendors needed to clarify requirements around those priorities.
• A strong understanding around iterative design practices, critical thinking, and problem solving.
• Retroactive analysis and impact reporting on previously executed initiatives to help socialize return on investment for team roadmap items and features.
• Drive process maturity to implement, document, and maintain documentation or automation for business processes that are time consuming, undocumented, or need standardization.
• Establish and document scope and business objectives regarding digital products.

Qualifications And Education Requirements

• Minimum 3 years business analyst or related experience required.
• Experience in SaaS or consumer websites/apps preferred, but not required.
• Preferred experience in working within core banking platforms such as Jack Henry / Symitar.
• Must have background in financial technologies or consumer facing solutions.
• Proficiency with traditional and Agile project methodology and experience in executing Agile delivery best practices.
• Demonstrated ability to understand and explain issues from both a technical and a business functional point of view.
• Incredibly strong documentation and writing skills, focused on clear and detailed business requirements and process flows.
• Demonstrated track record working successfully with teams to deliver software.
• Preferred experience in the payments industry or payment related field.
• Strong understanding of UX design and best practices in the digital space.
• Creative thinking and problem-solving skills to assist as a consultant (and not just order taker) to your business stakeholders.
• Demonstrated capacity for learning new skills and tools.

BCU Shared Values. We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

https://www.bcu.org/Resources/News-and-Events/2023/BCU-2023-Gallup-Exceptional-Workplace-Award-Winner

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.