Analyst-U.s Consumer Marriott Co-Brand Product, Customer Experience & Marketing

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Analyst - U.S Consumer Marriott Co-Brand Product, Customer Experience & Marketing

The Co-Brand Product Management team is a high impact group within the Product Management and Lending organization. Working with Blue Box business key linkages (i.e. GMS, Membership Rewards, Small Business, etc.), the team is responsible for developing and managing strategic consumer Co-Brand Card products and partnerships with the world’s major airlines, hotel chains, financial institutions, and retailers.

The Analyst/Sr. Analyst will work on a broad range of initiatives for the Consumer Marriott Co-Brand portfolio. The incumbent is responsible for supporting the portfolio’s customer experience including Card Member servicing, issue resolution, and marketing asset management, while supporting cross-portfolio strategic initiatives to drive profitability. This role combines several key competencies including relationship management, product management, and customer experience.

Key Responsibilities:

• Manage Operational Risk Events (OREs) and Corrective Action Plans (CAPs) including troubleshooting product benefit issues
• Provide ad-hoc support on strategic projects across the portfolio
• Liaise with key external Marriott Bonvoy counterparts and internal stakeholders including Marketing, Global Servicing Network, GABM, CA&C, GCO, Compliance, Loyalty, NPD, etc.
• Conduct customer call listening to inform servicing strategy and customer experience enhancements
• Manage the annual budget including obtaining and submitting vendor invoices and tracking utilization
• Customer complaints monitoring, research, and resolution
• Marketing support through brand and legal review process of product terms, conditions, claims, and marketing assets

Qualifications:

• Strong and effective communication skills
• Ability to work through unstructured problems and develop clear action plans
• Prior experience with Product Management or Customer Experience is a plus
• Demonstrated organizational skills, the ability to multitask, and effective prioritization
• Personal excellence in relationship building, working closely with a diverse set of internal and external partners
• Willingness to ask questions and challenge the status quo
• High energy, self-starter, collaborator, and innovative spirit
• Prior travel industry/lodging experience is a plus

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 6% Company Match on retirement savings plan
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free financial coaching and financial well-being support
• Bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Career development and training opportunities
• Free and confidential counseling support through our Healthy Minds program
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Competitive base salaries

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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