Consumer Relations Specialist Jobs

The Consumer Relations Specialist completes tasks under the direction of their direct supervisor and the State Program Director. The Consumer Relations Specialist monitors each program recipient’s ability to manage his or her program. Through daily interaction with consumers and personal assistants, the Consumer Relations Specialist builds relationships to support a positive consumer and personal assistant experience, as well as foster additional business and consumer referral opportunities.

Essential Duties and Responsibilities:

• Conducts monitoring, supervision, and/or interventions of the Consumer as directed
• Represents the company with a positive image at all times
• Demonstrates flexibility and adaptability in meeting the needs of participants
• Notifies the CDPAP Business Development Manager or Office Operations Leader of any concerns relating to each consumer. (Allegations, of Fraud, Misuse of services, and other relevant issues)
• Provides the highest level of customer service to program participants, vendors, and individual entities
• Performs all procedures in an accurate and timely manner as directed by the management team
• Meets established company key performance indicators and improve gross profit
• Maintains the consumer record
• Attends all required trainings and in-service programs
• Assists the Field Support Team with contacting CDPAP Personal Assistants regarding annual worker requirements
• Consistently models the company’s philosophy of customer service and compliance
• Documents relevant information in the consumer record
• Maintains the confidentiality of program participants
• Provides policy reeducation to consumers and personal assistants, as necessary
• Adheres to the standards, regulations, and procedures of the company, Medicaid, the New York State Department of Health and the Federal government
• Assists the office operations team with time reporting issues and concerns
• Completes the consumer admission/intakes as directed by the management team
• Performs other duties as assigned

Minimum Requirements:

• Must be at least 18 years of age
• Proficiency in the English language or other languages may be required
• Reliable transportation required
• Ability to accept direction and supervision
• Computer proficiency required
• Excellent written and verbal communication skills

Benefits

At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Awards and recognition programs
• 401(k) savings plan
• Health, dental, vision, and life insurance
• Competitive pay & weekly paychecks

Compensation:

$18-20 per hour plus $2,000 bonus

About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.