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Customer Experience Specialist Jobs

Company

EyeSwoon
Address New York, United States
Employment type CONTRACTOR
Salary
Expires 2023-08-18
Posted at 9 months ago
Job Description

Athena Calderone has made a career out of her boundless quest for beauty—all that makes the eye swoon. An accomplished creative director, author, interior designer, chef, and entertaining expert, she began her multifaceted journey in the kitchen where she honed an ability to gracefully juxtapose flavors, textures, and hues. Her distinctive approach, rooted in simplicity and thoughtful execution, soon expanded to all facets of the home, and the art of living.


Enter EyeSwoon 2.0—a thoughtful curation of artful objects intended for everyday use that deserves pride of place at home. The ritual of setting a table, cooking a delicious meal, or arranging decorative objects has the ability to enrich even the most everyday experiences. Our evolving edit brings beauty to life with its timeless array of handmade treasures and modern necessities.


The EyeSwoon Team is currently searching for a CX Specialist to help support our marketplace. Primarily responsible for communications flowing through our support channels, this role will touch order resolution, source product information and help be the voice of our customer.


YOUR DAY-TO-DAY


  • Assist vendor management teams with customer impacting operations
  • Flag issues across all touchpoints of the customer experience from the website, transactional emails, fulfillment and order resolution
  • Manage all inbound customer communications and vendor outreach where necessary
  • Maintain SOPs, knowledge base content, FAQs and relevant databases
  • Monitor and report contact data and relevant KPIs


WHO YOU ARE


  • Proven customer support and experience advocate. A problem solver to your core; both reactive and anticipatory
  • Standout attention to detail and effective writing skills
  • High personal commitment, desire to meet and exceed individual goals


QUALIFICATIONS


  • Experience with eCommerce operations and tools, a Shopify toolstack preferred
  • Working knowledge of Helpdesk software; Gorgias, Zendesk, Kustomer, etc
  • 1+ years of customer support, CX or similar experience
  • Google Suite and/or Microsoft Office experience, can build beginner data sets
  • Comfortable in an agile, remote work environment


OPPORTUNITIES TO WOW


  • Experience with a multi brand, dropship model
  • Background working with an entrenched social media brand
  • Experience with and/or personal interest in the luxury home, lifestyle and design industries