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Customer Experience Analyst Jobs

Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Experience Analyst /Senior Experience Analyst (Product Owner)
By Navy Federal Credit Union At , Pensacola, 32526
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Working knowledge of analytics, user experience design and business impact
Assist Manager, Member Segments, in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Customer Experience Operations Senior Analyst
By Pirate Ship At United States
Change Management skills: Pirate Ship is a rapidly growing company where change is common.
Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.
Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.
Familiarity with CRM systems, customer data management practices, and workforce management software.
Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.
We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Jr. Customer Experience Analyst
By Amivero At , Washington, Dc
1-3 years’ experience in product management, business or case analysis, or a related practice
US Citizenship Required to obtain DHS Public Trust
Active DHS Public Trust (Preferred)
Responds to the ServiceNow system ticket for multiple web applications
Monitor incoming requests for instances in which guidance is available and provide such information and guidance in a timely fashion
Track open tickets and unresolved issues
Business Analyst (Customer Experience)
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Customer Experience Analyst Jobs
By Coupang At Mountain View, CA, United States
Strong customer advocate with strong empathy to bad search experience of Coupang customers or Korean eCommerce shoppers
Analytical work experience, in a fast-paced environment
Minimum one year of experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace
General Description of All Benefits
Actively utilizing analytics/debugging tools to understand the root causes of search defect (that search result does not satisfy customer intent).
Actively utilizing analytics/debugging tools to assess effectiveness of an engineering solution that engineers come up with.
Workforce Analyst, Customer Experience
By Crunchyroll At Culver City, CA, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Customer Experience Analyst Jobs
By Netspend At Austin, TX, United States
Perform other work-related tasks and/or projects assigned by management as needed.
2+ Years’ work experience in customer service or related field
Excellent oral, written, and interpersonal communication skills
Strong MS Office, Internet, and email skills
Working knowledge of Netspend systems
Consistently think outside the box and make sound judgment calls to resolve complaints.
Customer Experience Data Analyst
By Caterpillar Inc. At Chicago, IL, United States
Execution: Strong project management abilities.
Exceptional organization, project management and change management success.
Partner with Customer Experience Insights partners to analyze survey results and generate key insights, recommendations, and action plans.
5+ years of marketing experience in a large, matrixed organization
3+ years supporting or participating in customer experience (CX) transformation initiatives and data analytics
Certifications or trainings in CX best-practices.
Senior Bi Analyst, Customer Experience
By Toast At Boston, MA, United States
Experience with Python (Pandas, NumPy, etc)
Experience with data engineering and ability to navigate new data sources
Exceptional communication and interpersonal skills amongst a range of audiences
Influence decisions by understanding the big picture combined with providing underlying deep analysis
Requires a deep understanding of our SQL table infrastructure, as well as strong business acumen to understand operating metrics
Proactively and reactively develop and address business questions through independent investigation / data forensics
Customer Experience Analyst Jobs
By USPTO At United States
LL.M., if related (statistics, mathematics, public administration, computer science, or other administrative and management fields); Or
Equivalent combination of qualifying graduate education and experience.
You must meet all qualification requirements upon the closing date of this announcement.
(statistics, mathematics, public administration, computer science, or other administrative and management fields)
2 years of progressively higher level graduate education leading to such a degree; Or
3 years of progressively higher level graduate education leading to such a degree; Or
Customer Experience Analyst Jobs
By First Insurance Company of Hawaii At Honolulu, HI, United States
4 year College degree or equivalent work experience in Customer Experience or Analyst role
Strong analytical, critical thinking, and problem-solving skills
Intermediate to advanced skills in Excel and PowerPoint
Maintain, run / refresh, and distribute various internal and external reports.
Basic proficiency in Microsoft Office Word, Excel, Outlook, and PowerPoint
Typical duties include but are not limited to:
Customer Experience Analyst Jobs
By Insight Global At California, United States
Desired Skills and Experience *
Location: Fully remote in CALIFORNIA
- 5+ years of experience in data analytics and survey analytics
- Experience working with survey data and feedback, Customer Experience and/or Voice of Customer metrics
- Experienced building dashboards in Tableau or similar BI tool
- Translating the customer experience survey (e.g. NPS, CSAT)
Customer Experience Analyst Jobs
By The Home Depot At Atlanta, GA, United States
10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components
Experience in the window coverings industry
Excellent Communications skills, both oral and written
Must demonstrate exemplary organizational skills
Minimum Years Of Work Experience
10% Function as a liaison between operations and support departments to ensure systems and reporting are functional and accurate
Customer Experience Analyst Jobs
By Blue Cross and Blue Shield of Louisiana At Baton Rouge, LA, United States
Experience working with technical teams, such as product managers, enterprise architects and software developers preferred.
Experience with matrixed managed business stakeholders, work cross-functionally with roles outside of direct report authority preferred.
This role does not manage people
Four years of related experience can be used in lieu of a Bachelor’s degree.
2 years of experience working in a sales and marketing automation platform and CRM, preferably MS Dynamics and Marketo, preferred.
Experience in querying and building general workflows preferred.
Sr. Customer Experience (Cx) Content And Communications Analyst
By hims & hers At United States
5+ years experience in and/or supporting customer-facing teams, preferably in Customer Service, Knowledge Management, Enablement or similar
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Facilitate regular review of internal CX content (including macros, knowledge base resources, etc) for accuracy and update when necessary
Scope and own communication & content deliverables related to all changes impacting front-line teams, with support from CX Project Manager
Use knowledge of learning styles to help deliver a variety of content types to ensure effective messaging
2+ year experience managing multiple mid-to-large size projects concurrently
Analyst, Customer Experience Policy And Procedure
By American Airlines At Dallas, TX, United States
Bachelor's degree or equivalent experience/training
2 years of airline experience
Knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Creates, maintains, and communicates clear policies and procedures to drive consistency across our contact centers
Plays a key role in the roll out of corporate initiatives for customer, revenue, and operational pillars
Data Analyst (Powerbi Experience)
By SPECTRAFORCE At Alameda, CA, United States
Generate visual reports (e.g., graphs, charts, tables) for senior management reviews and ad-hoc requests.
4 years’ experience in Multinational Corporation to effectively manage stakeholders.
Responsible to provide support to category managers and buyers for data collection, analysis, and reporting.
Procurement/Operations/Supply Chain knowledge a plus
Alameda CA 94502 (can work hybrid - 3 days onsite,2 days remote)
Bachelor’s degree with 4 years’ experience in Data Analysis.

Are you passionate about creating exceptional customer experiences? We are looking for a Customer Experience Analyst to join our team and help us deliver the best possible customer experience. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure customer satisfaction. If you have a knack for understanding customer needs and a drive to exceed expectations, this is the perfect job for you!

Overview A Customer Experience Analyst is responsible for analyzing customer feedback and data to identify areas of improvement in customer experience. They use their findings to develop strategies and solutions to improve customer satisfaction and loyalty. They also work with other departments to ensure customer experience initiatives are implemented effectively. Detailed Job Description A Customer Experience Analyst is responsible for gathering and analyzing customer feedback and data to identify areas of improvement in customer experience. They use their findings to develop strategies and solutions to improve customer satisfaction and loyalty. They also work with other departments to ensure customer experience initiatives are implemented effectively. They may also be responsible for developing customer experience metrics, tracking customer feedback, and providing reports to management. Job Skills Required
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proficiency in data analysis and reporting tools
• Knowledge of customer experience best practices
• Ability to work independently and in a team environment
• Ability to manage multiple projects simultaneously
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of experience in customer experience or related field
• Proficiency in data analysis and reporting tools
• Knowledge of customer experience best practices
Job Knowledge
• Knowledge of customer experience best practices
• Understanding of customer feedback and data analysis
• Knowledge of customer service and customer experience strategies
Job Experience
• At least two years of experience in customer experience or related field
• Experience in customer service, customer experience, or related field
• Experience in data analysis and reporting
Job Responsibilities
• Analyze customer feedback and data to identify areas of improvement in customer experience
• Develop strategies and solutions to improve customer satisfaction and loyalty
• Work with other departments to ensure customer experience initiatives are implemented effectively
• Develop customer experience metrics, track customer feedback, and provide reports to management
• Monitor customer experience trends and provide recommendations for improvement