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Customer Experience Product Specialist Jobs

Customer Experience Specialist Jobs
By Stanley Automotive At Eastland, TX, United States
Social Media Skills is a plus!
Customer Service Experience is a Plus
Are you looking for more than a JOB?
Do you desire an opportunity to CREATE a great life for yourself?
We are dedicated to investing time and resources in our people.
Earn up to 19 days of Paid Time Off,
Customer Experience Specialist, Performance Apparel
By TRUEWERK At Denver, CO, United States

Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our ...

Customer Experience Specialist Jobs
By TeamSnap, Inc. At , Remote $21.63 - $23.56 an hour
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Providing collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
Experience providing customer support at TeamSnap and ability to navigate customer issues and internal tools seamlessly
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Customer Experience Specialist Jobs
By MyBundle.TV At Miami-Fort Lauderdale Area, United States
Analyze customer feedback and develop knowledge base
Experience with streaming apps, TV and entertainment is a plus.
Excellent written and communication skills
Respond to customer emails, engage in live chat sessions
Troubleshoot and resolve customer issues
Represent MyBundle core values in customer interactions
Product Manager, Offer Experience
By Uber At , San Francisco, 94103, Ca $149,000 a year
Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
Proven 3 years experience as a Product Manager.
Put to action: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
Experience using data to craft strategic decisions. This is a sophisticated challenging space, requiring experience with experimentation and data-driven decision-making.
Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
Align teams: work closely with cross-functional teams such as Matching, Eng, Data Science, and Operations to align business and product strategy.
Residential Customer Experience Specialist
By ALLO Communications At , Lincoln, Ne $17 - $19 an hour
Provide an excellent customer experience!
1+ Year(s) of previous customer service experience, preferably over the phone.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
Customer Experience Specialist Jobs
By A1 Garage Door Services At , , Az
Manage large amounts of incoming phone calls and outbound return calls.
Proven sales and customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong knowledge of computer systems and software
Customer Experience Specialist Jobs
By Mud Pie, LLC. At Stone Mountain, GA, United States
Experience in ERP and/or inventory management systems preferred
Strong organizational, problem solving, and time management skills
Leverage ERP and Warehouse Management System for order maintenance
Develop and maintain relationships with customers, buyers, and territory managers
Support territory managers in building, growing, and developing customer accounts
Manage inquiries and resolve concerns
Customer Experience Specialist Jobs
By Intuit At Mountain View, CA, United States
Individual contributor who executes parts of the customer experience plan
Works closely with internal stakeholders and external business partners (when relevant to the offering)
Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
Proposes solutions that challenge status quo to eliminate pain both experiences
Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
Customer Experience Specialist-Ags Jobs
By Delta Air Lines At Augusta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Cvg Jobs
By Delta Air Lines At Cincinnati, OH, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales, and at least one year of experience providing customer service.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Atl Jobs
By Delta Air Lines At Atlanta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist Jobs
By EyeSwoon At New York, United States
Assist vendor management teams with customer impacting operations
Manage all inbound customer communications and vendor outreach where necessary
Maintain SOPs, knowledge base content, FAQs and relevant databases
Flag issues across all touchpoints of the customer experience from the website, transactional emails, fulfillment and order resolution
Proven customer support and experience advocate. A problem solver to your core; both reactive and anticipatory
Standout attention to detail and effective writing skills
Crm Associate, Product Experience
By DraftKings Inc. At Boston, MA, United States
Manage all transactional customer communications through owned channels (Email, Push, In-App).
Help manage partnerships with a wide variety of stakeholder teams for these campaigns.
Strong written and oral communication skills.
Proven experience as a self-starter who is comfortable learning in a fast-paced, quickly changing environment.
Help maintain team processes and campaign documentation.
Monitor and regularly report on campaign results and their impact on key business metrics.
Specialist, Customer Experience Jobs
By MRA Recruiting Services At Tucson, AZ, United States
Experience in marketing, excellent organizational and writing skills, strong project management skills.
Experience managing budgets, invoicing, and negotiating pricing/contracts.
Demonstrated ability to manage people (indirectly) and a significant workload.
Good writing and verbal skills.
Manage relationships with internal customers and stakeholders, taking a proactive approach.
Internal processes: Responsible for overall scheduling process including calendar creation, upkeep and coordination. Responsible for internal training, staffing, and communication processes.
Customer Experience Specialist Jobs
By eBay At Saint Paul Church, MN, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Assistant Manager, Ecommerce Product And Customer Experience (Remote)
By Loews Hotels & Co At Nashville, TN, United States
Experience working with custom and off-the-shelf Content Management Systems
Project and product management certifications
Project management software experience (MS Project or equivalent)
Please note that this is a fully remote role and location flexibility is offered for this position.**
Manages prioritization, can meet deadlines, and be flexible based on business requirements
Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
Customer Experience Specialist Jobs
By eBay At Boise, ID, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Customer Experience Specialist Jobs
By BodySpec At Austin, TX, United States
This is a 5-day a week fully remote position.
Previous Customer Service experience required. Strong understanding of KPI’s such as first response time, resolution time, upsell/crossell, and CSAT
Previous professional experience in or strong passion for health and wellness is required.
Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates.
Answer client questions about nutrition, health, fitness, and the DEXA technology.
Customer Experience Specialist Jobs
By Rockwell Automation At Milwaukee, WI, United States
Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date
Provides timely information to support effective management of the business
Excellent time management, ability to multitask
Familiar with Strategic Account Support or Management
Project management/lean six sigma is preferred
Assist in providing a great experience for customers.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Product Specialist to join our team and help us deliver the best customer experience possible. You will be responsible for developing and managing our customer experience products, ensuring that our customers have the best possible experience with our products and services. If you have a passion for customer service and a drive to make a difference, this could be the perfect job for you!

Overview A Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They are responsible for understanding customer needs and providing solutions that meet those needs. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. Detailed Job Description The Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. The Customer Experience Product Specialist will be responsible for providing product information, answering customer inquiries, and resolving customer issues. They will also be responsible for providing product demonstrations, training, and support. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of customer service experience
• At least one year of product knowledge experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of different departments
• Ability to work with a variety of different customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Experience
• At least two years of customer service experience
• At least one year of product knowledge experience
• Experience in a customer service role
• Experience in a product knowledge role
Job Responsibilities
• Provide product information and answer customer inquiries
• Resolve customer issues in a timely manner
• Provide product demonstrations and training
• Provide customer support and troubleshooting
• Work with a variety of different departments to ensure customer satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management