Admin - Hr Service Center

Pay

From $15.30 an hour

Job Type

Full-time

Summary:

This successful candidate will support the Maximus Human Resources Support Center. The Human Resources admin will perform a variety of clerical and administrative tasks on the phone, via email, and web chat with internal and external clients. This candidate must be professional and pleasant with exceptional communication (verbal and written) and interpersonal skills. Must have knowledge in Benefits questions, meeting deadlines, and assist in special projects as directed.

Job Summary:Essential Duties and Responsibilities:

• Provide guidance to customers, staff and management regarding Maximus processes such as workflow and proper approvals for audit tracking of HR functions.
• Develop proficiency in policy and procedure interpretation and responds appropriately to customer inquiries.
• Assists with miscellaneous departmental duties and special projects as required.
• Performs data entry in a variety of Human Resources software such as Workday, iCIMS, and Costpoint.
• Primary responsibilities will be to respond to inquiries via phone, tickets and chat.
• Provide Benefits overview questions.
• Prioritize time to meet demanding deadlines and SLAs.
• Research appropriate solutions and work with necessary parties, such as Human Resources, HRIS, Payroll, Benefits and IT team to resolve issues.
• Maintain records of customer responses.
• Maintains a professional demeanor especially during difficult and stressful situations

Minimum Requirements:

• High School Diploma or equivalent.

- 0 - 2 years of related experience.

• Proficient computer skills with the ability to learn new software.
• Excellent organizational skills and attention to detail.
• Requires independent judgment, good organizational, multi-tasking, problem solving and time management skills.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Punctuality and consistent attendance required.
• Ability to function well in a high-paced and at times stressful environment.
• Excellent verbal and written communication skills.
• Working understanding of human resource principles, practices and procedures.
• Demonstrated ability to maintain a high level of confidentiality, attention to detail and accuracy.
• Excellent interpersonal and customer service skills.

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $20.70/Hr. Posted Min: USD $15.30/Hr.

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