Register
Recruit Create CV

Technical Support Specialist Engineer Jobs in Santa Clara, California

Technical Support Specialist Jobs
By J&A Industries, Inc. At Mountain View, CA, United States
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Responsibilities for Technical Support Specialist
Qualifications for Technical Support Specialist
•Industry-specific certification in relevant computer languages or software may be required
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
Technical Support Specialist - Us/Canada
By DataVisor At Mountain View, CA, United States
1+ years of fraud/risk management experience
Strong time and project management ability with focus to ensure deadlines are met
1+ years of technical product support experience
Excellent communication skills and ability to multitask in fast-paced environment
Coding and database experience (e.g. Python, Java, SQL) a plus
Excellent problem-solving and troubleshooting skills
Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Technical Support Engineer Jobs
By Sciton At Palo Alto, CA, United States
Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems.
5-10 years related field service experience in troubleshooting medical laser equipment.
Technically oriented with hands-on laser technical experience preferred.
Build company and product knowledge.
Develop, exercise, and maintain excellent customer relations skills.
Working knowledge of customer needs in a medical environment.
Technical Support Engineer - University Graduate 2024
By Verkada At , San Mateo $30 - $63 an hour
Contribute content to our Knowledge Base
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Paid parental leave policy & fertility benefits
Troubleshoot network, hardware, and software issues related to the Verkada platform issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Technical Support Specialist Jobs
By Jane Technologies, Inc. At Santa Cruz County, CA, United States
Point of sale experience preferred
Strong problem-solving and analytical skills
Excellent communication and follow-up skills
Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed
Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
Technical Support Specialist Jobs
By Jane Technologies, Inc. At Santa Cruz, CA, United States
Point of sale experience preferred
Strong problem-solving and analytical skills
Excellent communication and follow-up skills
Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed
Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
Technical Support Specialist Jobs
By California State University At , , Ca $5,468 a month
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Provide support for producing system quotations and performing inventory and license management duties as required.
Coordinate with other support staff and managers to resolve all support issues.
Senior Technical Support Engineer
By Ironclad, Inc. At , San Francisco, 94107, Ca $105,000 - $145,000 a year
Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
Identify and author knowledge base articles for product features and FAQ's and how-to.
Leverage your customer interactions to help improve product roadmap and customer experience.
3+ years of experience in a technical or product support role.
Strong technical aptitude and exceptional communication skills (written and verbal).
Excellent troubleshooting and deep analytical skills
Technical Support Engineer Jobs
By Dassault Systèmes At San Diego, CA, United States
3-4 years of prior experience delivering technical support for enterprise software.
BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
TCP/IP and network topology knowledge, including load balancers, routers, etc.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Long Beach, CA, United States
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Integrated Oncology Network At Fresno, CA, United States
Excellent time management skills and ability to work under pressure:
Perform other functions as required by management
Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge
Contribute to the Service Desk knowledge base as appropriate
Working knowledge of computer hardware, including desktops, laptops, printers and mobile devices
Experience with Microsoft Operating Systems, Active Directory, System Administration Tools
Technical Support Specialist Jobs
By LSI At Sacramento, CA, United States
Ability to Report common patterns, questions, and other issues to management and recommend solutions for improving and restructuring company procedures.
Excellent interpersonal and communication skills.
Associate degree, Trade Training or 2 years work experience in information systems, computer science, or relevant field.
Experience with software, hardware, telephony, and networks.
Resolve tickets representing staff-generated requests or problems and troubleshoot workstation related issues to maintain productivity.
Maintain system functionality by testing computer components.
Technical Support Specialist Jobs
By Doximity At San Francisco Bay Area, United States
Doximity is proud to offer industry-leading benefits. Some of our offerings include:
Stay updated on product knowledge and industry trends to provide accurate information and advice to customers
Previous experience in a customer support role, preferably in a technical support environment
Previous experience working with Amion, preferably as an end user at a healthcare provider
Excellent written and verbal communication skills with a friendly and professional demeanor
Strong problem-solving and troubleshooting abilities
Technical Support Engineer Jobs
By SoundThinking (formerly ShotSpotter) At Fremont, CA, United States
Excellent verbal and written communication skills, including effective follow up and follow through on customer issues and internal assignments
Excellent troubleshooting skills, and ability to define the problem, isolate the symptoms and perform root cause analysis and recommend solutions.
Working knowledge of SQL queries, writing queries, etc.
Working to strong knowledge of LAN/WAN and wireless technologies
Strong working knowledge of CRM systems such as Salesforce, NetSuite, JIRA, Confluence, etc.
Knowledge of audio and acoustic characteristics preferred
Technical Support Specialist (Software) C-404
By SMASH At San Jose, CA, United States
Prior experience working in a technical support role
Positive and energetic phone skills, excellent listening skills, and strong writing skills.
Exceptional interpersonal and decision-making skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Strong ability to learn new technology and ramp up quickly.
Ability to work in a high-energy technical team environment as a team player.
Technical Support Specialist Jobs
By MAXHUB At Irvine, CA, United States
A high level of time management, accountability, and prioritization skills.
Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements.
Maintains and updates customer information in a case management system.
Document each customer interaction in a case management system.
Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to technical support.
Sends weekly support reports to Sr. Technical Support Manager
Multimedia Technical Support Specialist
By Stearns Weaver Miller At Miami, FL, United States
Configure, manage, maintain and support all video conference technologies and AV equipment
Work with other IT staff to resolve issues and share knowledge
3-4 years’ work experience in multimedia; within a legal environment, a plus
Must have advance knowledge of Adobe Creative Suite (Photoshop) and MS Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of trial presentation software (i.e. Trial Director and OnCue)
Proven teamwork and customer service-oriented skills with the ability to interface with staff at all levels
Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions
Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Sr Specialist, Technical Support
By BAXTER At , $52,800 - $132,000 a year
Experience contributing and accessing information from a Knowledge Management system.
Certification or experience in SQL and VBScript, preferred.
Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.
Maintains and expands product knowledge/documentation through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
Bachelors degree in computer information systems or related field required or 5+ years related experience.
Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Sales And Technical Support Engineer
By WISER Systems At , Raleigh, 27603
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Assist management in creating training materials pertaining to system troubleshooting and usage
Work with the customers to ensure the system meets contract requirements
Engineering degree and 1 – 5 years’ experience in technical support/technical sales
Extensive experience working with different operating systems including Windows and Mac OS
Good organizational skills; ability to work quickly and efficiently under deadline
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Associate Technical Support Engineer
By Red Hat Software At , Salt Lake City, 84114
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Prior customer service or technical support experience
Clear written and verbal communication skills
Prior experience supporting Linux or UNIX in enterprise environments
Good communication and written skills in English
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer problems. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

A Technical Support Specialist Engineer is a professional who provides technical assistance to customers and other users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person.

Detailed Job Description:

Technical Support Specialist Engineers are responsible for providing technical assistance to customers and other users of computer hardware and software. They must be able to troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person. They must be able to communicate technical information to customers in a clear and understandable manner. They must also be able to work independently and as part of a team.

What is Technical Support Specialist Engineer Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Technical Support Specialist Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in computer hardware and software
• Experience in customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems

What is Technical Support Specialist Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving techniques

What is Technical Support Specialist Engineer Job Experience?

• Previous experience in customer service and technical support
• Previous experience in troubleshooting and problem-solving
• Previous experience in computer hardware and software

What is Technical Support Specialist Engineer Job Responsibilities?

• Provide technical assistance to customers and other users of computer hardware and software
• Troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications
• Communicate technical information to customers in a clear and understandable manner
• Work independently and as part of a team
• Multitask and prioritize tasks