Technical Support Engineer Jobs

Description
Technical Support Engineer
The salary range for this postiom is $75k - $100k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
** Sciton requires full vaccination as a condition of employment. **
Job Summary
Shift:
The shift is from 8 AM to 5 PM (PST).
Traveling
The TSE would only travel during the training period when they shadow the Field Service Engineers on service calls.
In This Role You Will

• Provide onsite technical support to customers as required.
• Interact with customers and monitor accounts.
• Provide technical support for repair, test, calibrate, and installation of laser systems, sub-systems, and sub-assemblies.
• Maintain complete and accurate service records.
• Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems.

Position Requirements
Essential Requirements For The Role

• Technically oriented with hands-on laser technical experience preferred.
• Demonstrate familiarization with basic Laser technology and applications.
• 5-10 years related field service experience in troubleshooting medical laser equipment.
• Build company and product knowledge.
• Understand product alignment and certification to specification.
• Continually develop positive relations within the Sales and Service Team
• Associates degree in electronics at a minimum
• Develop, exercise, and maintain excellent customer relations skills.
• Working knowledge of customer needs in a medical environment.
• Familiarity with computers, Word, and Excel
• Ability to work independently.
• Ensure high output level and be able to multi-task.

About The Organization
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life At Sciton
At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.
• The support, recognition, and room to grow their careers within Sciton.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.