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Technical Support Specialist Jobs
Company | Jane Technologies, Inc. |
Address | Santa Cruz County, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-08 |
Posted at | 9 months ago |
Company Overview
- Cross-functional collaboration across different teams and departments within the organization.
- Provide top-tier support and resolve tech-related questions and queries to our partners and end-users
- Working on weekends is an essential aspect of this position.
- Ability to process 50-75+ support tickets per week
- An Associate's or Bachelor's degree in a field of business, communication, or computer science
- Excellent communication and follow-up skills
- Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin
- Point of sale experience preferred
- A minimum of two (2) years working in a similar/related role
- Strong problem-solving and analytical skills
- Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed
- Ability to multi-task with speed and accuracy and set priorities in a fast-paced environment
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