Technical Support Specialist Jobs

Position Overview

MAXHUB is seeking an experienced Technical Support Specialist to work in a fast paced, team-oriented environment responding to incoming customer requests, via phone, email, and/or video chat sessions, to ensure the customer's questions are answered in a timely manner. Must learn the MAXHUB product line and be able to effectively aid in resolving our customer’s inquiries/technical issues. We are searching for someone to be based in our Lake Forest office.

The ideal candidate will be able to adapt to and work in a fast-paced environment; have the ability to remain professional and work well with diverse personalities in a deadline-driven, high-expectation environment; and be able to work both independently and take direction. The candidate must also have strong communication and organizational skills. A minimum of four years of technical support experience is required. Experience working in the technology or AV industry is a plus.

We anticipate the individual will work in-office 5 days per week. Our physical office is in Lake Forest, CA.

Essential Job Duties:

As a Technical Support Specialist, this individual will provide support to our end-users, dealers, and rep firms. Responsibilities include but are not limited to:

• Highly organized, punctual, and capable of effective, efficient multi-tasking.
• Maintain warehouse inventories.
• Follows up on outstanding items to issue completion.
• Partner with other departments and field team members to resolve customer concerns.
• Ability to read, write and interpret documents such as operating and maintenance instructions and procedure manuals.
• Maintains workspaces, tools, and inventory in a neat, clean, and organized fashion.
• Meet or exceed company-set targets for support inquiries handled, response time, customer satisfaction score, adhering to schedule.
• Operates all jobsite equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life.
• Demonstrates use of equipment to customers.
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to technical support.
• Maintains and updates customer information in a case management system.
• Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements.
• Self-motivated to conduct research and problem solve.
• Sends weekly support reports to Sr. Technical Support Manager
• Provide technical support via e-mail and/or phone.
• Perform additional duties as needed.
• Document each customer interaction in a case management system.

Job Requirements:

• Excellent verbal and written communication skills.
• Self-motivated, goal-oriented, and driven to accomplish department goals.
• Ability to be organized, problem-solve, and be solution-oriented.
• 4 years technical support/customer service.
• A high level of time management, accountability, and prioritization skills.
• Pass background check and drug screening.
• Strong team player with the ability to adapt to diverse team members.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Must be local & commute to office in Lake Forest, CA.
• Detail oriented- a high level of attention to detail is required.
• CTS preferred.
• Strong focus on quality and customer service.
• Solid knowledge of MS Teams applications.
• Exceptional critical thinking skills.

The Benefits:

• 100% employer-paid benefits package for employees: medical & dental (dependents are 50%)
• Life insurance, long-term disability, and more
• Attend industry events and socials – both online and virtual
• And more!
• 401k
• HSA & FSA available

Principals Only, no recruiters

MAXHUBInformationis an equal opportunity employer and we do not discriminate based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.