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- Remote Customer Technical Support
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- Remote Support Engineer
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Technical Support Engineer (Remote)
Company | CrowdStrike |
Address | Sunnyvale, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-08-16 |
Posted at | 9 months ago |
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
- Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.
- Identify and escalate priority issues that need immediate attention.
- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
- Create process or troubleshooting documentation in the support knowledge base.
- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
- 2+ years of customer support, technical support, system administration or related customer facing role.
- Ability to learn new technologies quickly.
- Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
- Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
- Ability to work independently with little direct supervision and as a part of a team.
- Professional fluency with the English Language.
- Outstanding analytical and organizational abilities.
- Ability to remain calm, composed and articulate when dealing with tough customer situations.
- Experience supporting security applications such as AV, VPN, Firewall, proxy.
- Experience with troubleshooting Windows and Mac
- Experience with Splunk
- Linux troubleshooting experience a plus
- Experience supporting Kernel level security solutions
- Experience supporting hybrid environments
- MCP or higher a plus
- Competitive vacation and flexible working arrangements
- Remote-first culture
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- Market leader in compensation and equity awards
- A variety of professional development and mentorship opportunities
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