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Technical Support Specialist - Us/Canada
Company | DataVisor |
Address | Mountain View, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-25 |
Posted at | 9 months ago |
About DataVisor:
- Provide fast-paced product support to full portfolio of DataVisor clients via our support ticketing system
- Ability to analyze and track recurring support issues and trends to provide feedback on product enhancements and training
- Help monitor and manage internal alerts and dashboards in relation to client health; including but not limited to QPS, latency, and data stream issues
- Ability to triage support requests to in an effective manner to ensure request prioritization is maintained
- Understand our system architecture and technical integration with different clients and their use cases
- Give clear explanation both internally and externally when a support issue is reported, with clear context and reporting of steps already taken
- Work closely with product teams to understand our full suite of products and become an expert on their usability and application
- Work closely with engineering teams on any product bugs or system issues that require their support
- 1+ years of fraud/risk management experience
- B.A./B.S. degree in a technical or analytical discipline
- Excellent communication skills and ability to multitask in fast-paced environment
- Strong time and project management ability with focus to ensure deadlines are met
- Ability to communicate technical information in an accessible manner to non-technical employees
- 1+ years of technical product support experience
- Coding and database experience (e.g. Python, Java, SQL) a plus
- A process improvement mindset
- Excellent problem-solving and troubleshooting skills
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