Associate Technical Support Engineer

Company Overview
Consumer Edge is a data-driven insights company targeting the global consumer. We provide key stakeholders across the investment (public and private) and corporate (mostly direct-to-consumer) landscapes with best-in-class data products and tools to enable enhanced strategic decision making. Via our data feeds, templates, and visualization tools, we deliver an unparalleled view into consumer spending behavior by fusing numerous privacy compliant data types across geographies. This allows for actionable insights driven by our near real-time market intelligence and benchmarking capabilities at the merchant level. Consumer Edge is based in NYC with entities in the UK and Germany.

Position Summary
The Associate Technical Support Engineer, reporting to the Technical Support Lead, will manage onboarding/offboarding tasks for customers such as: enabling/disabling access to AWS S3 buckets, sending onboarding emails and documentation, and maintaining email distribution lists. You will also assist in answering customers' technical questions and troubleshooting and reproducing issues. You will gain career-boosting skills and experience with AWS, Google Cloud, SQL, and command-line tools. This role requires you to embrace change easily and quickly; our products and the way we work are constantly evolving.

About Technical Support at CE:
The Technical Support team is part of the Customer Success team, which is a fast-growing function at Consumer Edge. We are actively rolling out new processes and workflows so we can provide the best possible experience for our customers. This is an exciting opportunity to make a big impact with a small but growing team.

Every day our team speaks with the best and brightest investors and data-driven corporate users looking to better use data in their decision-making processes. The Customer Success and Technical Support teams are at the center of helping customers achieve better outcomes using CE's data.

What You'll Do

• Other duties as requested
• Collaborate with and assist other client-facing teams to provide an amazing customer experience
• Perform customer onboarding and offboarding tasks following step-by-step detailed instructions
• Investigate and resolve customer questions and issues using email, Zendesk, and Zoom
• Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
• Validate product concerns and issues using BigQuery and other tools before escalating to the appropriate internal teams
• Learn and become proficient in AWS/GCP, SQL, Linux command-line, and Python
• Document and expand our internal and external knowledge repositories
• Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers

What You'll Have

• Not afraid to admit you don't know something and to ask questions
• A drive to exceed goals and a positive, proactive attitude to overcoming challenges
• Foundational knowledge/experience with Python, AWS/GCP, and Excel
• A passion for data analytics and finding anomalies in our dataset
• Skilled at multitasking and prioritizing work effectively
• Bachelor's Degree in related field or equivalent experience preferred
• Minimum 4 years of relevant experience, with at least 2+ years in a client-facing role managing access and troubleshooting/reproducing technical issues
• Dedicated and resourceful in finding workarounds and solutions to problems
• An entrepreneurial spirit and comfortability with a fast-paced environment
• Intermediate knowledge/experience with SQL and Linux CLI
• Ability to distill complicated technical concepts into simple terms

What We Have

• Flexible vacation and unlimited sick days
• Remote work flexibility
• Career growth opportunities
• Paid family leave
• Competitive Salary
• 401k with employer match
• Salary Range: 85,000 – 90,000 USD Annually + Benefits + Bonus
• Great people: surround yourself with a team of people with a shared vision & focus, drive, a passion for CE's customers, and camaraderie
• An incredible product & powerful data that "wows" clients